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NEO Digital

SII MP-B30 series

SII MP-B30 series

Regular price Dhs. 1,153.00 AED
Regular price Dhs. 1,213.00 AED Sale price Dhs. 1,153.00 AED
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Tax included. Shipping calculated at checkout.

Shipping

Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Overview

The SII MP-B30 series comprises mobile printers that blend robust performance with exceptional durability, designed to accommodate the needs of professionals in demanding environments such as field services, logistics, and healthcare. These printers are ideal for those who require reliable mobile printing solutions that can withstand rough handling and variable weather conditions.

Key Features

  • Durability: The MP-B30 printers are designed with a rugged casing that is drop-resistant up to 1.8 meters and has an IP54 rating for dust and water resistance, making them suitable for outdoor use.
  • Fast Print Speed: Delivers printing speeds of up to 127 mm per second, ensuring quick receipt and label printing that can keep pace with busy workflows.
  • Long Battery Life: Equipped with a powerful lithium-ion battery that provides extensive print capabilities on a single charge, enhancing productivity during long shifts.
  • Wireless Connectivity: Features Bluetooth and optional Wi-Fi connectivity, allowing for seamless integration with various mobile devices and operating systems.
  • Compact and Lightweight Design: Despite their rugged build, the MP-B30 printers are lightweight and compact, facilitating easy transport and operation in the field.

Product Quality and Performance

The MP-B30 series is built for endurance and high performance, with thermal printing technology that ensures consistent and high-quality prints. These printers are engineered to operate flawlessly in tough conditions, providing dependable service and reducing downtime in critical situations.

Specifications

  • Dimensions: 120 mm x 130 mm x 58 mm
  • Print Method: Direct thermal
  • Resolution: 203 dpi
  • Maximum Print Width: 80 mm
  • Battery: Rechargeable Li-ion battery
  • Connectivity: Bluetooth, optional Wi-Fi

Purpose of Use

The SII MP-B30 series is ideally suited for applications that require mobile printing capabilities outdoors or in environments where printers must endure rough handling and exposure to elements. These printers are particularly valuable in sectors such as delivery and logistics, field sales and services, and healthcare for printing receipts, invoices, tickets, or medical records directly at the point of care or transaction.

How to Use

To effectively utilize the SII MP-B30 series printers:

  1. Installation: Easily connect to your devices via Bluetooth or Wi-Fi. Install any necessary drivers or apps.
  2. Operation: Load the media, power on the printer, and start printing directly from your device. The intuitive interface and simple controls make it easy to operate, even for first-time users.
  3. Maintenance: Regularly clean the exterior and printer head to maintain optimal performance. Check the battery level and recharge as needed.
  4. Troubleshooting: Refer to the user manual for guidance on common issues, or contact NEO Digital’s technical support for more detailed assistance.

Supported OS/Application/Industries

This series supports various operating systems, including Android, iOS, and Windows, making it adaptable for multiple industries and applications. Its robust construction and portability make it particularly useful for professionals who need to print on the move.

Benefits & Compatibility

  • Enhanced Mobility: Lightweight design and battery operation allow for easy transportation and use in various settings.
  • Increased Productivity: High-speed printing capabilities ensure efficient transaction processing without unnecessary delays.
  • Reliability: With its rugged build and resistance to environmental factors, the MP-B30 series provides reliable operation under challenging conditions.

Warranty and FAQs

The MP-B30 series comes with a one-year warranty that covers defects and provides support for troubleshooting and repairs. NEO Digital's FAQ section offers practical solutions to common setup and operational questions, aiding users in maximizing their printer’s capabilities.

Delivery Services (UAE)

NEO Digital ensures that delivery is prompt and secure across the UAE, with a focus on customer satisfaction and readiness for immediate deployment.

After Sales Support

Our dedicated support team is available to assist with any setup or operational questions, ensuring seamless integration and effective operation of your SII MP-B30 series printers.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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