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NEO Digital

SII CAPD245/345

SII CAPD245/345

Regular price Dhs. 179.00 AED
Regular price Dhs. 239.00 AED Sale price Dhs. 179.00 AED
Sale Sold out
Tax included. Shipping calculated at checkout.


Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024


The SII CAPD245/345 series includes advanced direct thermal and thermal transfer printers that cater to demanding industrial environments. These printers are renowned for their robust construction, exceptional print quality, and flexibility, making them ideal for applications in manufacturing, logistics, and healthcare where reliable, precise printing is crucial.

Key Features

  • Dual Printing Technology: Offers both direct thermal and thermal transfer printing capabilities, allowing for a wide range of printing applications from durable labels to receipts.
  • High-Speed Printing: Delivers fast print speeds up to 150 mm per second, enhancing productivity and efficiency in high-volume settings.
  • Robust Durability: Features a sturdy metal casing designed to withstand the challenges of industrial environments.
  • Versatile Media Handling: Supports a variety of media types and sizes, enabling custom printing solutions for different industrial needs.
  • Advanced Connectivity Options: Equipped with standard USB, serial, and Ethernet connections, with optional Bluetooth or Wi-Fi for wireless operations.

Product Quality and Performance

The CAPD245/345 series is engineered to provide reliable performance under tough conditions, ensuring uninterrupted operations even in the busiest industrial settings. Its high-resolution printing capability (up to 300 dpi) ensures that each label, tag, or receipt is clear and legible, meeting the rigorous standards required in industrial applications.


  • Dimensions: 253 mm x 260 mm x 180 mm
  • Print Method: Direct thermal and thermal transfer
  • Resolution: 203 dpi or 300 dpi (model dependent)
  • Maximum Print Width: Up to 104 mm
  • Print Speed: Up to 150 mm per second
  • Connectivity: USB, Ethernet, serial, optional Bluetooth or Wi-Fi

Purpose of Use

Designed for versatility and resilience, the SII CAPD245/345 printers are perfect for a range of industrial applications, from manufacturing floor operations and warehouse logistics to health care facilities and retail points of sale. They are particularly valuable in environments where high-quality label and receipt printing is necessary for inventory management, asset tracking, and patient care documentation.

How to Use

To effectively use the SII CAPD245/345 series printers:

  1. Installation: Connect the printer via the appropriate interface to your network or device. Install any required drivers or software.
  2. Operation: Load the media and ribbon (for thermal transfer models), adjust the print settings via the control panel or connected software, and begin your printing tasks.
  3. Maintenance: Regularly clean the print head and interior components to maintain optimal performance. Replace the print head or roller as needed based on usage.
  4. Troubleshooting: Consult the user manual for common issues and solutions, or contact NEO Digital’s technical support for additional help.

Supported OS/Application/Industries

This series supports various operating systems, including Windows, making it suitable for integration into diverse IT environments. It’s especially effective in industries requiring precise and durable labels, such as pharmaceuticals, automotive manufacturing, and food and beverage processing.

Benefits & Compatibility

  • Enhanced Productivity: Rapid print speeds and robust design reduce downtime and increase output.
  • Flexibility: Multiple connectivity options and media handling capabilities offer flexibility in deployment and use.
  • Durability: Designed to operate effectively in harsh industrial conditions, ensuring longevity and reliability.

Warranty and FAQs

The CAPD245/345 series comes with a one-year warranty, covering parts and labor for repairs due to manufacturing defects. NEO Digital's FAQ section provides additional insights into setup, operation, and maintenance, helping users to fully utilize their printers.

Delivery Services (UAE)

NEO Digital ensures prompt and secure delivery across the UAE, with each printer packaged to meet the highest standards of safety and security during transit.

After Sales Support

Our dedicated support team provides expert assistance for any setup, configuration, or operational queries, ensuring that every customer can maximize the benefits of their SII CAPD245/345 series printer.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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