NEOTECH
EcoTank L130 Single Function InkTank Printer
EcoTank L130 Single Function InkTank Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
Introduction
Embrace economic and efficient printing with the EcoTank L130 Single Function InkTank Printer, designed for users who value both performance and affordability. This printer combines high yield and low running costs in a compact design, ideal for personal and small business settings.
Key Features
- High-Yield Ink Tank: Drastically reduces printing costs with ultra-high page yield ink tanks that are easy to refill.
- Compact Design: Fits easily in any home office or small business environment, maximizing space efficiency.
- Energy Saving: Consumes significantly less power than traditional printers, promoting a greener workspace.
- Reliable Printing: Delivers consistent and high-quality results for all your printing needs.
Product Quality and Performance
The EcoTank L130 is renowned for its reliability and durability, offering consistent print quality and a robust design that stands up to the demands of frequent use. It's a trusted tool for users who need an economical solution for high-volume printing.
Specifications
- Print Speed: Up to 8.5 ppm in black and 4.5 ppm in color.
- Resolution: Prints with a high resolution of up to 5760 x 1440 dpi, ensuring sharp text and vibrant graphics.
- Paper Handling: Supports a variety of paper sizes and types, including A4, A5, A6, B5, and envelopes.
- Connectivity: Equipped with USB 2.0 for reliable and fast data transfer.
Purpose of Use
The EcoTank L130 is designed for students, home offices, and small businesses that require frequent printing without the high operational costs typically associated with traditional cartridge systems.
How to Use
The EcoTank L130 is user-friendly, with a simple setup process and easy maintenance. Refilling the ink tanks is straightforward, minimizing downtime and keeping you productive.
Supported OS/Applications
This printer supports various operating systems including Windows and macOS, ensuring compatibility with a wide range of devices and applications.
Benefits & Compatibility
The EcoTank L130 provides significant cost savings over its lifespan with its refillable ink tank system, offering a low cost per print that is ideal for users who print frequently. It’s compact and energy-efficient, making it a smart choice for eco-conscious users.
Warranty and FAQs
Comes with a one-year warranty, providing peace of mind and support. A comprehensive FAQ section on NEO Digital's website helps users quickly resolve common issues and queries.
Delivery Services
NEO Digital offers efficient, secure delivery options across the UAE, ensuring that your printer arrives quickly and ready for use.
After Sales Support
Our after-sales support team is dedicated to providing excellent service, helping you to get the most out of your EcoTank L130 and ensuring it continues to meet your printing needs.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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