NEOTECH
Citizen Systems CL-E300 Direct Thermal Printer (White)
Citizen Systems CL-E300 Direct Thermal Printer (White)
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Citizen Systems CL-E300 Direct Thermal Printer (White) – Compact, High-Speed Printing
Overview:
The Citizen CL-E300 is a compact and stylish direct thermal label printer, ideal for environments where space is at a premium. Its small footprint and high-quality output make it a perfect choice for applications in retail, healthcare, and hospitality that require efficient label printing without compromising on performance.
Product Description:
The Citizen CL-E300 Direct Thermal Printer is designed to fit into tight spaces while delivering reliable, professional-grade printing. This model features a unique and modern design, setting it apart in aesthetics and functionality. It supports a wide variety of media types and sizes, ensuring flexibility across different printing needs. With its easy setup and simple media loading, the CL-E300 is an excellent choice for businesses looking for a productive printing solution that combines style with efficiency.
Key Features:
- Compact Design: Ideal for locations with limited space, such as small retail counters or office environments.
- High-Speed Printing: Ensures quick label output with speeds up to 8 inches per second, enhancing workflow efficiency.
- Easy Media Loading: Front exit - prevents damage from moisture or foreign objects.
- Resolution: 203 dpi for clear, readable labels and barcodes.
- Connectivity: Standard USB and Ethernet connections for simple integration into existing systems.
Product Quality and Performance:
The Citizen CL-E300 is built to offer durability and reliability, typical of Citizen's high manufacturing standards. This printer is not only fast but also robust, providing consistent performance that businesses can depend on for their daily operations.
Specifications:
- Print Method: Direct thermal
- Resolution: 203 dpi
- Print Speed: Up to 200 mm/sec (8 inches per second)
- Maximum Print Width: 4.1 inches
- Connectivity: USB and Ethernet
- Media Types: Supports a wide range of thermal media types including receipt, label, and wristband.
Purpose of Use:
This printer is particularly suitable for retail applications like price labeling and receipt printing, healthcare settings for patient identification, and hospitality for event ticketing, where space-saving and efficient printing is crucial.
How to Use:
Connect the printer to your computer or network, install the necessary drivers, load the media, and start printing. Regular cleaning of the print head and cutter will maintain the printer’s performance and longevity.
Supported Industries:
The CL-E300 is especially beneficial for retail, healthcare, and hospitality sectors but can also serve in logistics and office settings where efficient and compact printing solutions are required.
Benefits & Compatibility:
Its small size and high-speed capabilities make the CL-E300 a practical choice for any business that needs efficient label printing without the bulk of traditional printers. It is compatible with various thermal media, providing businesses the flexibility to use different types of labels as per their needs.
Warranty and FAQs:
Citizen offers a comprehensive warranty for the CL-E300, detailed in the product documentation. NEO Digital provides an FAQ section to help users with common setup and operational questions.
Delivery Services (UAE):
NEO Digital ensures fast and reliable delivery across the UAE, with prompt customer support to handle setup and configuration.
After Sales Support:
Our customer service team offers extensive after-sales support, providing troubleshooting, maintenance advice, and technical assistance to ensure your Citizen printer operates efficiently.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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