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Citizen Systems CL-E720 Direct Thermal

Citizen Systems CL-E720 Direct Thermal

Regular price Dhs. 1,918.00 AED
Regular price Dhs. 1,975.00 AED Sale price Dhs. 1,918.00 AED
Sale Sold out
Tax included. Shipping calculated at checkout.


Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Citizen Systems CL-E720 Direct Thermal Printer"


The Citizen Systems CL-E720 direct thermal printer is a robust solution designed to meet the high demands of fast-paced work environments. With its advanced printing technology and high-speed output, this printer is perfect for businesses that require efficiency and reliability in their printing operations.

Product Description:

The CL-E720 utilizes direct thermal printing technology to deliver high-quality prints quickly and efficiently, without the need for ink or toner. This makes it an economical choice for businesses looking to reduce ongoing supply costs. It features a compact design that easily fits into various workspaces and a user-friendly interface that simplifies operation. With a resolution of 203 dpi, it ensures every print is crisp and clear, ideal for labels, receipts, and tickets.

Key Features:

  • Direct Thermal Technology: Eliminates the need for ink or toner, reducing maintenance and supply costs.
  • High Speed: Capable of printing at speeds that keep pace with demanding business needs.
  • High Resolution: 203 dpi for sharp and clear print outputs.
  • Compact Design: Fits easily in various professional settings.
  • Easy Integration: Comes equipped with USB and Ethernet connectivity for simple setup and operation.

Product Quality and Performance:

The CL-E720 is known for its durability and reliability, capable of sustaining high-volume printing without compromising on quality. It's built to last and perform consistently under the rigors of heavy use, making it suitable for retail, healthcare, and logistics applications.


  • Dimensions: 250mm x 458mm x 261mm
  • Weight: 4.9 kg
  • Print Method: Direct Thermal
  • Max Print Width: 4.1 inches
  • Max Roll Diameter: 8 inches
  • Resolution: 203 dpi
  • Interface: USB, Ethernet

Purpose of Use:

This printer is ideal for applications that require fast, reliable label printing, such as shipping labels in a warehouse, tags in retail, and patient labels in healthcare facilities. Its efficient operation helps streamline workflows and increase productivity.

How to Use:

Set up the CL-E720 by connecting it to a power source and your network, load the media, configure the settings via its intuitive interface, and start printing. Regular maintenance includes cleaning the print head and roller to ensure optimal print quality.

Supported OS/Application/Industries:

The CL-E720 is compatible with various operating systems including Windows, making it versatile for a wide range of business applications and industries such as retail, logistics, and healthcare.

Benefits & Compatibility:

The CL-E720 offers significant operational efficiencies through its direct thermal printing, eliminating the need for consumables such as ink or toner. Its compact size and easy setup make it highly adaptable to various business environments.

Warranty and FAQs:

Comes with a one-year manufacturer's warranty. NEO Digital provides comprehensive support, including FAQs and troubleshooting guides, to help users maximize the functionality and lifespan of their printer.

Delivery Services (UAE):

NEO Digital provides efficient and reliable delivery services throughout the UAE, ensuring that your printer is delivered safely and ready for immediate use.

After Sales Support:

We are dedicated to customer satisfaction and offer robust after-sales support to address any operational or technical issues.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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