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NEOTECH

Citizen Systems CX-02W

Citizen Systems CX-02W

Regular price Dhs. 1,466.00 AED
Regular price Dhs. 1,525.00 AED Sale price Dhs. 1,466.00 AED
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Tax included. Shipping calculated at checkout.

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Citizen Systems CX-02W: High-Resolution Wireless Photo Printer

Overview:

The Citizen Systems CX-02W expands on the capabilities of the popular CX-02 model by adding wireless connectivity, allowing for more flexible placement and easier integration into dynamic environments like event photography, retail spaces, and photo booths.

Product Description:

The CX-02W offers professional-quality photo printing with the added convenience of wireless connectivity. This printer uses dye-sublimation technology to produce vibrant, high-resolution prints, ensuring that every photo looks its best. With its compact and robust design, the CX-02W is both portable and durable, suitable for both stationary setups and on-the-go events.

Key Features:

  • Wireless Connectivity: Enables printing from various devices without the need for physical cables.
  • High-Resolution Printing: Delivers outstanding print quality with sharp details and rich colors.
  • Fast Print Speeds: Efficiently produces a 4x6 photo in just about 8 seconds.
  • Versatile Media Handling: Accommodates different sizes and types of photo media.
  • Durable Design: Built to withstand the demands of continuous operation at busy events.

Product Quality and Performance:

Known for its reliability and high performance, the CX-02W maintains consistent output quality even during intensive use. It's designed to meet the needs of professionals who require fast, high-quality printing without interruptions.

Specifications:

  • Print Method: Dye-sublimation thermal transfer
  • Print Speed: Approximately 8 seconds per 4x6 photo
  • Maximum Resolution: 300 dpi
  • Media Capacity: Up to 700 prints per roll (4x6 size)
  • Dimensions: 275mm (W) x 366mm (D) x 170mm (H)
  • Weight: 12 kg
  • Wireless Connectivity: Wi-Fi (compatible with 802.11 b/g/n)

Purpose of Use:

The CX-02W is ideal for photographers and businesses that need to set up quick, efficient photo printing stations at events or in retail settings without worrying about cumbersome wiring.

How to Use:

To start using the CX-02W, connect it to a power source, configure the wireless settings to connect to your network, and pair it with your devices. Load the media, and you are ready to print directly from computers, smartphones, or tablets.

Supported OS/Application/Industries:

This printer supports various operating systems such as Windows, macOS, and mobile platforms, making it versatile for use in different industries, including event management, retail, and hospitality.

Benefits & Compatibility:

  • Enhanced Mobility: Wireless functionality allows for placement flexibility and easier device pairing.
  • Superior Print Quality: Ensures high customer satisfaction with professional-grade prints.
  • Operational Efficiency: Quick print speeds and easy media loading reduce downtime.
  • Broad Compatibility: Connects seamlessly with a variety of devices and operating systems.

Warranty and FAQs:

The Citizen Systems CX-02W comes with a one-year manufacturer's warranty. For more support and detailed FAQs, customers can visit the NEO Digital support page.

Delivery Services (UAE):

NEO Digital offers reliable and prompt delivery services across the UAE, ensuring that your CX-02W arrives quickly and ready for immediate use.

After Sales Support:

Our dedicated after-sales support team is available to provide assistance with setup, troubleshooting, and general inquiries to ensure you get the most out of your CX-02W.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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