NEOTECH
WorkForce Enterprise AM-C4000 A3 Colour Multifunction Printer
WorkForce Enterprise AM-C4000 A3 Colour Multifunction Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Epson WorkForce Enterprise AM-C4000 A3 Colour Multifunction Printer is a powerhouse designed for efficiency and high performance in busy office settings. Capable of handling A3-sized documents, it offers vibrant color printing, advanced scanning capabilities, and reliable faxing, all while maintaining impressive speeds and eco-friendly operations.
Key Features
- High-Speed Printing: Delivers up to 40 pages per minute, ensuring quick turnaround for large printing jobs.
- Advanced Scanning: Features a high-speed duplex scanner that can handle large volumes of documents swiftly and efficiently.
- Energy Efficient: Uses significantly less energy than standard laser printers, making it an environmentally conscious choice.
Product Quality and Performance
The AM-C4000 is built to provide exceptional quality and reliability:
- Superior Print Quality: Offers outstanding color reproduction with PrecisionCore technology, making it ideal for presentations, brochures, and other high-quality prints.
- Robust Design: Engineered to handle high print and scan volumes, suitable for the demands of a busy office environment.
Specifications
- Dimensions: 24.1 x 34.8 x 33.7 inches
- Weight: Approximately 165.3 pounds
- Maximum Print Resolution: 600 x 2400 dpi
- Paper Handling: Supports up to 2,350 sheets, with options for various paper sizes and types, including A3.
Purpose of Use
This printer is particularly suited for:
- Large Offices and Workgroups: Designed to meet the needs of departments that require efficient and high-quality color printing on a range of document sizes, including A3.
- Environmentally Conscious Organizations: Ideal for companies looking to reduce their environmental impact without compromising on performance or quality.
How to Use
To get the most out of the AM-C4000:
- Set up the printer using the comprehensive guide provided.
- Utilize the touchscreen interface to navigate and configure settings easily.
- Take advantage of its duplex printing and scanning capabilities to save time and reduce paper usage.
- Leverage its advanced connectivity features for seamless integration into your existing network.
Supported OS/Application/Industries
The AM-C4000 supports a wide range of operating systems, including Windows and macOS, and is versatile enough to be used across various industries such as marketing, design, and education, where large format and high-quality color printing are essential.
Benefits & Compatibility
- Versatile Media Handling: Excels in printing on a variety of media types and sizes, including banners and posters up to A3 size.
- Integrated Security Features: Offers advanced security protocols to protect sensitive information and ensure safe network integration.
Warranty and FAQs
Epson offers a one-year warranty on the AM-C4000, with extended warranties available. Visit the NEO Digital product services page for more detailed support information and FAQs.
Delivery Services (UAE)
NEO Digital provides reliable delivery services throughout the UAE, ensuring that your printer is delivered safely and set up for immediate use.
After Sales Support
NEO Digital's dedication to customer satisfaction includes comprehensive after-sales support, helping you to maintain optimal performance and resolve any issues that may arise with your Epson WorkForce Enterprise AM-C4000
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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