NEOTECH
ZKTeco KR502E
ZKTeco KR502E
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview:
The ZKTeco KR502E Proximity Card Reader is a high-performance access control device designed to provide secure and efficient entry management. Ideal for businesses and organizations of all sizes, the KR502E combines advanced proximity card reading technology with a durable and sleek design. Its robust features and ease of integration make it an essential tool for enhancing security and access control in various professional settings.
Key Features:
- Advanced Proximity Card Reading: Utilizes advanced proximity card reading technology to deliver quick and accurate authentication, ensuring secure access control.
- User-Friendly Design: Features a sleek and compact design that is easy to install and use, making it ideal for various access points.
- High Capacity: Supports a wide range of proximity cards, making it suitable for businesses and organizations with a large number of users.
- Durable Construction: Built to withstand harsh environmental conditions, the KR502E is made from high-quality materials that ensure long-term reliability.
- Easy Integration: Supports multiple communication protocols, including Wiegand 26-bit, for seamless integration with various access control systems.
- LED Indicators: Equipped with LED indicators to provide real-time status updates, making it easy to monitor the device’s operation.
- Eco-Friendly Materials: Constructed with sustainable materials, reflecting ZKTeco’s commitment to environmental responsibility.
Product Quality and Performance:
The ZKTeco KR502E Proximity Card Reader is known for its superior quality and performance in access control management. Designed to meet high industry standards, it provides consistent and reliable authentication. Users frequently commend its accuracy, ease of use, and durability, making it a trusted choice for enhancing security.
Specifications:
- Dimensions: 115 x 75 x 22 mm
- Weight: 120 g
- Card Type: 125KHz Proximity Card
- Reading Distance: Up to 10 cm
- Communication: Wiegand 26-bit
- Power Supply: DC 6-14V
- Material Composition: Durable and sustainable plastics
Purpose of Use:
Ideal for businesses and organizations of all sizes, the KR502E addresses the need for secure and efficient access control. Its advanced technology and user-friendly design make it suitable for use in various professional settings, enhancing both security and operational efficiency.
How to Use:
- Setup: Install the reader at the desired access point and connect it to the access control system using the Wiegand interface.
- Operation: Present the proximity card to the reader. The device will automatically read and authenticate the card, granting or denying access based on the configured settings.
- Maintenance: Regularly clean the reader’s surface with a soft, dry cloth to maintain optimal performance. Ensure the device is kept free from dust and debris.
Supported OS/Application/Industries:
- Operating Systems: Compatible with most access control systems
- Applications: Access control, entry management
- Industries: Offices, retail, healthcare, education, manufacturing
Benefits & Compatibility:
- Secure Access Control: Provides quick and accurate authentication, improving security.
- Energy Efficiency: Designed for low power consumption, reducing operational costs.
- Wide Compatibility: Easily integrates with various access control systems, enhancing operational flexibility.
- Enhanced Productivity: Streamlines entry management, improving overall efficiency and user satisfaction.
Warranty and FAQs:
- Warranty: One-year comprehensive coverage.
- FAQs: For common questions, refer to the ZKTeco product services page. Contact our sales representative for further assistance.
Delivery Services (UAE):
We offer reliable and timely delivery services throughout the UAE, covering major cities and emirates. Our commitment to swift and secure delivery ensures your product arrives in perfect condition.
After Sales Support:
Customer satisfaction is our priority. We provide exceptional after-sales support to address any issues and ensure a seamless user experience.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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