NEOTECH
NOGTEK NT-R920
NOGTEK NT-R920
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview: The NOGTEK NT-R920 thermal printer combines portability, efficiency, and high performance, making it the perfect solution for on-the-go printing needs. Ideal for industries such as retail, logistics, and field service, the NT-R920 ensures seamless and efficient printing anywhere and anytime.
Key Features:
- Compact and Portable: Lightweight and compact design for easy portability and on-the-go use.
- High-Performance Printing: Delivers fast and clear thermal printing, ensuring professional-quality receipts and labels.
- Versatile Connectivity: Supports Bluetooth and USB connectivity, providing seamless integration with various devices.
- Durable Construction: Built to withstand the rigors of mobile use, ensuring long-term reliability.
- Long Battery Life: Equipped with a high-capacity battery for extended operation, reducing downtime and enhancing productivity.
- User-Friendly Design: Easy paper loading and simple operation, making it convenient for users of all skill levels.
Product Quality and Performance: The NOGTEK NT-R920 excels in quality and performance, designed to meet the needs of mobile professionals. Its high-speed printing capabilities and robust connectivity options make it a reliable tool for enhancing operational efficiency. Customer testimonials highlight its dependability and ease of use, reinforcing its reputation as a top-choice mobile printer.
Specifications:
- Printing Technology: Direct thermal
- Print Speed: Up to 90mm/sec
- Resolution: 203 dpi (8 dots/mm)
- Paper Width: 58mm
- Dimensions: 105 x 75 x 45mm (L x W x H)
- Weight: 260g with battery
- Connectivity: Bluetooth 4.0, USB 2.0
- Battery: 2000 mAh, providing up to 8 hours of continuous use
Purpose of Use: The NOGTEK NT-R920 is designed for use in various mobile environments, such as retail, logistics, and field service. Its compact design and advanced features ensure reliable performance, making it an essential tool for improving productivity and efficiency on the go.
How to Use: To use the NOGTEK NT-R920, follow these steps:
- Power on the device and pair it with your mobile device via Bluetooth or connect it using the USB cable.
- Load the thermal paper by opening the top cover and placing the roll inside.
- Ensure the paper is correctly aligned and close the cover.
- Use the companion app or your device’s printing function to send print jobs to the NT-R920.
- Follow the on-screen instructions to complete the printing process.
Supported OS/Application/Industries: The NOGTEK NT-R920 supports various operating systems, including iOS, Android, and Windows. It is ideal for industries such as retail, logistics, field service, and hospitality, where mobile and efficient printing solutions are essential.
Benefits & Compatibility:
- Portability: Compact and lightweight, making it easy to carry and use on the go.
- Enhanced Connectivity: Seamless integration with mobile devices and POS systems, boosting operational efficiency.
- Energy Efficiency: Long battery life reduces downtime, increasing productivity.
- User-Friendly: Simple and intuitive operation, minimizing training time and improving user satisfaction.
Warranty and FAQs: The NOGTEK NT-R920 comes with a comprehensive one-year warranty, covering any manufacturing defects or performance issues. For common queries, please refer to the Neo Digital product services page. If you encounter any problems, contact our sales representative for assistance. Should the issue persist, the Return Merchandise Authorization (RMA) process will be initiated.
Delivery Services (UAE): We offer reliable and efficient delivery services across the UAE, ensuring your NOGTEK NT-R920 reaches you in a timely manner. Our commitment to excellent service extends to major cities and emirates, guaranteeing a seamless and secure delivery experience.
After Sales Support: Our customers are our top priority. We provide exceptional after-sales support to ensure your satisfaction. From setup assistance to troubleshooting, our dedicated team is here to help you get the most out of your NOGTEK NT-R920
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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