NEOTECH
Honeywell Xenon XP 1950g General Duty Scanner
Honeywell Xenon XP 1950g General Duty Scanner
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Honeywell Xenon XP 1950g is a robust general duty scanner known for its exceptional performance and reliability in demanding environments. Ideal for retail point-of-sale, healthcare, and logistics applications, this scanner is engineered to deliver superior barcode scanning, even with poor-quality or damaged barcodes.
Key Features
- Superior Scanning Performance: Advanced technology allows for quick and accurate scanning of 1D and 2D barcodes from various surfaces, including mobile screens.
- Durability: Designed to withstand up to 50 drops onto concrete from 1.8 meters and 2,000 tumbles, ensuring long-term reliability and reduced maintenance costs.
- Vibration Mode: Includes a vibration feedback feature that confirms successful scans, ideal in noisy environments where an audible beep might not be heard.
- Optimized Ergonomics: Features an ergonomic design that reduces user fatigue during extended periods of use.
- Versatile Connectivity: Offers multiple interface options including USB, serial, and keyboard wedge to ensure compatibility with various systems.
Product Quality and Performance
The Xenon XP 1950g is crafted for resilience and efficiency, providing fast and reliable barcode reading that enhances workflow and minimizes downtime. Its ability to decode challenging barcodes quickly helps maintain productivity in fast-paced environments.
Specifications
- Dimensions: 99 mm x 64 mm x 165 mm
- Weight: 160 g
- Scan Pattern: Area Image (1280 x 800 pixel array)
- Decode Capability: Reads all standard 1D, PDF, 2D, Postal, and OCR symbologies
- Drop Tolerance: Up to 50 drops from 1.8 m to concrete
- Connectivity: USB, RS232, Keyboard Wedge
Purpose of Use
The Xenon XP 1950g is designed to excel in environments that require frequent and reliable scanning, such as at retail checkouts, for patient data management in healthcare, and in tracking and managing inventory in warehouses. Its high performance and durability make it an excellent choice for businesses looking to streamline operations.
How to Use
To effectively use the Honeywell Xenon XP 1950g:
- Installation: Connect the scanner to your system via the desired interface. Install any necessary drivers or configuration software provided by Honeywell.
- Operation: Point the scanner at the barcode and trigger the scan. The device will provide immediate feedback via sound or vibration when the scan is successful.
- Maintenance: Regularly clean the scanner’s lens and exterior with appropriate cleaning materials. Check for software updates and maintain the hardware to ensure continued high performance.
- Troubleshooting: For common issues, consult the user manual or contact NEO Digital’s support team for more complex problems.
Supported OS/Application/Industries
The Xenon XP 1950g is compatible with a range of operating systems, making it adaptable for numerous industrial applications. It is particularly valuable in sectors requiring efficient and continuous barcode scanning.
Benefits & Compatibility
- Rapid and Accurate Scanning: Enhances operational efficiency and customer satisfaction by reducing the time needed for data entry and verification.
- High Durability: Minimizes the total cost of ownership with its rugged design that can withstand harsh environments.
- User-Friendly: Ergonomic design and intuitive operation help reduce training time and improve user comfort.
Warranty and FAQs
The Xenon XP 1950g comes with a standard manufacturer’s warranty, typically covering one year. NEO Digital's FAQ section provides additional support for setup, operation, and maintenance, helping users effectively manage their device.
Delivery Services (UAE)
NEO Digital ensures that delivery is prompt and secure across the UAE, ensuring that your new scanner arrives ready for immediate use.
After Sales Support
Our dedicated support team provides comprehensive assistance for any installation or operational queries, ensuring you can fully leverage the capabilities of your Honeywell Xenon XP 1950g scanner.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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