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Citizen Systems CL-E720DT Direct Thermal

Citizen Systems CL-E720DT Direct Thermal

Regular price Dhs. 1,918.00 AED
Regular price Dhs. 1,968.00 AED Sale price Dhs. 1,918.00 AED
Sale Sold out
Tax included. Shipping calculated at checkout.


Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Citizen Systems CL-E720DT Direct Thermal Printer"


The Citizen Systems CL-E720DT direct thermal printer is engineered for high performance and reliability, designed to accommodate the needs of businesses that require swift, efficient printing operations. This model is particularly suited for environments where speed and print clarity are paramount.

Product Description:

The CL-E720DT utilizes direct thermal technology to produce sharp, clear prints quickly, without the need for ribbons or toner. This not only lowers maintenance costs but also increases efficiency. It boasts a robust design that is built to withstand the rigors of industrial environments. With a print resolution of 203 dpi and a fast print speed, it ensures that all outputs, from labels to receipts, are of exceptional quality.

Key Features:

  • Direct Thermal Technology: Efficient printing without the need for ink, ribbons, or toner.
  • Fast Print Speed: Keeps up with the demands of high-volume printing tasks.
  • High Resolution: 203 dpi ensures crisp and legible prints.
  • Durable Construction: Designed for longevity and reliability in tough environments.
  • Ease of Integration: Features USB and Ethernet connections for straightforward setup and connectivity.

Product Quality and Performance:

The CL-E720DT is designed for durability and sustained high performance, making it an ideal choice for sectors such as logistics, retail, and healthcare. Its ability to quickly produce high-quality prints makes it a valuable asset for any business looking to enhance operational efficiency.


  • Dimensions: 250mm x 458mm x 261mm
  • Weight: 4.9 kg
  • Print Method: Direct Thermal
  • Max Print Width: 4.1 inches
  • Max Roll Diameter: 8 inches
  • Resolution: 203 dpi
  • Interface: USB, Ethernet

Purpose of Use:

This printer is highly effective for printing shipping labels, retail tags, and healthcare identifiers, where quick turnaround and clarity are critical. Its robust construction allows it to operate reliably in demanding environments.

How to Use:

Setting up the CL-E720DT is straightforward: connect it to your network or PC, load the thermal paper, and adjust the settings through its user-friendly interface. Maintain the printer by regularly cleaning the print head to ensure consistent print quality.

Supported OS/Application/Industries:

The CL-E720DT supports a variety of operating systems, including Windows, and is adaptable to multiple applications, making it suitable for industries that require efficient and dependable printing solutions.

Benefits & Compatibility:

The printer's direct thermal technology offers cost savings and reduced maintenance, while its compatibility with various media sizes and types enhances its versatility in different business settings.

Warranty and FAQs:

Comes with a standard one-year manufacturer's warranty. NEO Digital also provides an extensive online support center that includes FAQs and troubleshooting guides to help users get the most out of their printer.

Delivery Services (UAE):

NEO Digital ensures timely and safe delivery of the CL-E720DT across the UAE, focusing on customer satisfaction and operational readiness.

After Sales Support:

Our dedicated after-sales support team is available to ensure that all your concernsnd queries are promptly addressed, maintaining high levels of customer satisfaction.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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