NEOTECH
Anviz Access Control System OA-1000
Anviz Access Control System OA-1000
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
Introducing the Anviz Access Control System OA-1000, a state-of-the-art security solution designed to meet the demanding needs of modern enterprises. Engineered with precision, this system offers robust protection through advanced biometric technology, making it ideal for both commercial and residential settings. With its eco-friendly construction and user-centric design, the OA-1000 stands out as a leader in sustainable security solutions.
Key Features
- Biometric Recognition: Utilizes cutting-edge fingerprint and facial recognition technology to provide secure and quick access.
- Remote Access Management: Offers administrators the ability to control access remotely, enhancing flexibility and efficiency.
- Eco-Friendly Materials: Constructed with sustainable materials, reducing environmental impact without compromising on durability.
Product Quality and Performance
- Reliability: Rigorously tested to meet high standards of durability and performance under various conditions.
- User Testimonials: Highly rated by users for its reliability and ease of use, reflecting its commitment to quality.
Specifications
- Dimensions: 150mm x 150mm x 35mm
- Weight: 500g
- Power Requirements: 12V DC
- Connectivity: Supports Ethernet and Wi-Fi connections for seamless integration into existing networks.
Purpose of Use
Designed for high-security environments such as offices, government buildings, and residential complexes, the OA-1000 ensures that only authorized individuals gain entry, enhancing safety and privacy.
How to Use
- Installation: Simple installation process with detailed instructions provided in the manual.
- Maintenance: Low maintenance requirements with easy-to-follow steps for routine checks.
Supported OS/Application/Industries
- Compatibility: Compatible with various operating systems including Windows and Linux, making it versatile for different industry needs.
Benefits & Compatibility
- Energy Efficient: Low power consumption with a standby mode to save energy and reduce costs.
- Industry Adaptability: Ideal for industries requiring high security, such as banking, healthcare, and education.
Warranty and FAQs
- Warranty: One-year comprehensive coverage for parts and labor.
- FAQs: Available on the NEO Digital product services page, addressing common user inquiries and support needs.
Delivery Services (UAE)
- Coverage: Extensive delivery network across all major cities in the UAE, ensuring prompt and secure delivery of your system.
After Sales Support
- Commitment: Dedicated support team available to assist with any post-purchase queries or issues, ensuring customer satisfaction.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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