NEOTECH
Datalogic Rhino II Mobile Computer
Datalogic Rhino II Mobile Computer
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Datalogic Rhino II Mobile Computer is engineered to thrive in the toughest industrial settings, such as warehousing, logistics, and manufacturing. Known for its extreme durability and high performance, the Rhino II is equipped to handle a wide range of challenging tasks, from inventory management to asset tracking.
Key Features
- Exceptional Ruggedness: Built to withstand severe conditions with an IP67 rating for water and dust resistance and compliance with MIL-STD-810G standards for shock and vibration.
- Advanced Data Capture: Offers multiple data capture options including barcode scanning and RFID, ensuring versatility in various operational processes.
- Optimized Visibility: Features a large 10-inch high-visibility display that is readable even in direct sunlight and operable with gloves.
- Extended Battery Life: Equipped with a robust battery system suitable for long shifts without the need for frequent recharging.
Product Quality and Performance
- High Reliability: Delivers consistent performance in extreme temperatures and environments, minimizing downtime and maintenance.
- Powerful Processing: Powered by efficient processors and equipped with ample memory to support complex applications and multitasking.
Specifications
- Display: 10-inch high-resolution touchscreen, adaptable for indoor and outdoor use.
- Operating System: Available with Windows Embedded or Android, providing flexibility based on enterprise needs.
- Connectivity: Includes options for Wi-Fi, Bluetooth, and optional 4G LTE, facilitating seamless communication and data exchange.
- Durability: Meets IP67 standards and MIL-STD-810G specifications.
Purpose of Use
Ideal for use in warehouses, on manufacturing floors, or within any industrial facility where durability and performance are critical to maintaining continuous operations.
How to Use
- Setup: Easy to integrate into existing systems with flexible OS options. Configurations can be customized to meet specific industry requirements.
- Operation: Users can quickly begin capturing and processing data through its intuitive interface, with minimal training required due to its user-friendly design.
Supported OS/Application/Industries
- Industry Suitability: Particularly valuable for industries that require rugged devices capable of high-performance data capture, including logistics, manufacturing, and warehousing.
Benefits & Compatibility
- Enhanced Productivity: Enables more efficient data processing and asset management, significantly improving operational workflows.
- Adaptable to Various Needs: Configurable for specific tasks and environments, ensuring that all aspects of industrial operations are covered.
Warranty and FAQs
- Warranty: Comes with a standard manufacturer’s warranty, which includes support for repairs and service.
- FAQs: NEO Digital’s website offers an extensive FAQ section to help users maximize the use of their mobile computer.
Delivery Services (UAE)
- Fast and Reliable Delivery: Ensures prompt delivery across the UAE, helping businesses quickly bolster their technological capabilities.
After Sales Support
- Comprehensive Support: Provides excellent after-sales service, including technical support and routine maintenance to ensure the device functions optimally.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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