NEO Digital
ACEASIA R838 5G CPE Router
ACEASIA R838 5G CPE Router
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Harness the power of 5G with the ACEASIA R838 CPE Router. Experience ultra-fast speeds, improved reliability, and extensive coverage perfect for high-demand residential and business environments." (201 Characters)
Overview
The ACEASIA R838 5G CPE Router is designed to leverage the cutting-edge speeds and reliability of 5G technology, providing users with an advanced networking solution that supports a wide range of applications, from streaming ultra-HD video content to handling multiple business operations simultaneously.
Product Description
This 5G router is engineered to meet the demands of the next generation of internet users, offering both high-speed data throughput and reduced latency. The R838 supports the latest WiFi standards, ensuring compatibility with a broad array of devices while providing enhanced security and extensive coverage to accommodate all your connectivity needs.
Key Features
- 5G Capabilities: Access the next generation of mobile network technology for faster and more reliable internet speeds.
- Advanced WiFi Technology: Supports the latest WiFi 6 standards, ensuring greater network efficiency and capacity.
- Extensive Coverage: Equipped with high-gain antennas to enhance signal strength and expand coverage areas.
- Multi-Device Support: Can handle multiple simultaneous connections without compromising performance, ideal for smart homes and busy office environments.
- Robust Security Features: Comes with built-in security protocols to protect your network against unauthorized access and cyber threats.
Product Quality and Performance
The R838 is built with high-quality components that ensure durability and longevity. It's rigorously tested to perform under various network conditions, providing users with a reliable and consistent connection.
Specifications
- Network Technology: 5G NR (New Radio) with support for n1, n3, n28, n78 bands.
- WiFi Standards: 802.11ax (WiFi 6) for optimal wireless performance.
- Ethernet Ports: Multiple ports including one WAN and several LAN ports for flexible connectivity options.
- Antenna Configuration: Advanced external and internal antenna setups for maximum signal reception and broadcast.
- Security: State-of-the-art encryption and firewall settings to secure your data and privacy.
Purpose of Use
The ACEASIA R838 is ideal for technology-savvy households and businesses that demand high-bandwidth connectivity to support everything from teleconferencing and remote work setups to streaming services and intelligent home devices.
How to Use
Install the R838 by connecting it to a power source and inserting a compatible 5G SIM card. Use the intuitive web interface or mobile app to configure the router settings. Connect your devices via WiFi or Ethernet to start enjoying high-speed internet.
Supported Environments
Perfect for both residential and commercial settings, the R838 excels in environments where connectivity is crucial, such as large homes, office buildings, and tech-driven spaces.
Benefits & Compatibility
- Ultra-Fast Internet Speeds: Suitable for demanding internet tasks such as large file downloads, HD video streaming, and online gaming.
- Enhanced Connectivity for Multiple Devices: Ideal for connecting numerous devices without degradation in speed or quality.
- Future-Proof Your Network: Equipped to handle upcoming technology advancements and increasing demand for bandwidth.
Warranty and FAQs
Includes a standard manufacturer’s warranty that covers functional defects. Comprehensive FAQs and support resources are available online to help troubleshoot issues and optimize router usage.
Packaging/Weight/Dimension
- Package Contents: ACEASIA R838 5G Router, power adapter, Ethernet cable, quick start guide.
- Weight: Lightweight yet sturdy design.
- Dimensions: Compact, modern design that fits well in any setup without taking up much space.
Shop Today & Receive Your Delivery Fast!
Order the ACEASIA R838 today to take advantage of our fast shipping options, ensuring you are ready for the future of internet connectivity without delay.
Best Price Guarantee
We offer the ACEASIA R838 at competitive prices, ensuring you get the best value for this advanced 5G router.
After Sales Support
Our dedicated support team is ready to assist with any setup or operational queries, ensuring you can fully leverage the capabilities of your new 5G router.
Request for Customer Reviews and Testimonials
We encourage users to share their experiences with the ACEASIA R838 to help us continue to improve our offerings and assist other customers in making informed decisions.
Stock Availability
Before placing your order, please contact us to confirm the availability of the ACEASIA R838. The product can be available within 10-15 working days after your order confirmation.
Get in Touch
For more information about the ACEASIA R838 5G CPE Router or other inquiries, please contact our customer service team. We are here to provide detailed product insights and exceptional support.
Disclaimer
All information provided is for informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and availability are subject to change. Please verify all details with our sales team before making a purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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