NEOTECH
HPRT CP2000
HPRT CP2000
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Introduction
Introducing the HPRT CP2000, a high-performance label printer that combines precision printing with an eco-friendly design. Perfect for businesses and home offices, the CP2000 offers exceptional label printing quality in a compact and sustainable package.
Key Features
- High-Precision Printing: Produces sharp, clear labels with up to 300 dpi resolution, ensuring professional results.
- Eco-Friendly Materials: Constructed from sustainable materials to reduce environmental impact without sacrificing performance.
- Versatile Connectivity: Supports USB, Bluetooth, and Wi-Fi connections for convenient printing from various devices.
- High-Speed Printing: Capable of printing labels at 152 mm per second to meet the demands of busy environments.
- User-Friendly Interface: Features an intuitive touchscreen for easy operation and setup.
Product Quality and Performance
The HPRT CP2000 is designed to deliver consistent quality and performance, meeting the highest industry standards. Its reliability is backed by positive user reviews and high ratings. Key performance metrics include:
- Resolution: Up to 300 dpi for crisp and detailed labels.
- Print Speed: Up to 152 mm per second for fast and efficient label production.
- Duty Cycle: Suitable for moderate to high-volume label printing needs.
Specifications
- Dimensions: 8 x 7 x 6 inches
- Weight: 3.2 lbs
- Print Technology: Direct thermal
- Label Width: Supports labels up to 80 mm wide
- Connectivity: USB, Bluetooth, Wi-Fi
- Compatible Operating Systems: Windows, macOS, Android, iOS
Purpose of Use
The HPRT CP2000 is versatile and suitable for various labeling needs, making it ideal for a range of applications. It is perfect for:
- Office Labeling: Ideal for printing address labels, file folder labels, and other office requirements.
- Retail and Logistics: Excellent for barcode labels, shipping labels, and product labels.
- Home Organization: Great for labeling personal items, kitchen storage, and more.
How to Use
- Setup: Connect the printer to your device using USB, Bluetooth, or Wi-Fi.
- Load Labels: Open the label compartment and load the desired label roll.
- Print: Use your device to design and print labels using compatible software.
- Maintenance: Regularly clean the printhead to ensure optimal printing quality.
Supported OS/Application/Industries
- Operating Systems: Compatible with Windows, macOS, Android, and iOS.
- Applications: Works seamlessly with labeling software and apps for various uses.
- Industries: Suitable for retail, logistics, office environments, and home use.
Benefits & Compatibility
The HPRT CP2000 offers several benefits that enhance both professional and personal labeling tasks. Key benefits include:
- Energy Efficiency: Designed to minimize energy consumption, reducing operational costs.
- Cost-Effective: Uses direct thermal printing technology, eliminating the need for ink or toner.
- Wide Compatibility: Works with a broad range of operating systems and labeling software, ensuring versatility.
Warranty and FAQs
The HPRT CP2000 includes a comprehensive one-year warranty covering any manufacturing defects. For common questions and troubleshooting tips, refer to the detailed FAQ section on the Neotech product services page. For persistent issues, contact our sales representative to initiate the RMA procedure.
Delivery Services (UAE)
Our delivery services cover major cities and emirates in the UAE, ensuring timely and secure delivery. We are committed to providing a swift and safe delivery experience for all customers.
After Sales Support
Customer satisfaction is our top priority. We offer exceptional after-sales support to assist with installation, troubleshooting, and any other needs related to the HPRT CP2000 printer.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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