NEOTECH
Citizen Systems CL-E303 Direct Thermal (Black)
Citizen Systems CL-E303 Direct Thermal (Black)
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
"Citizen Systems CL-E303 Direct Thermal Printer – Black"
Overview:
The Citizen Systems CL-E303 is a dynamic direct thermal printer crafted for superior efficiency and performance in demanding work environments. This model is renowned for its compact design and robust functionality, making it an indispensable tool in modern offices and retail spaces. Emphasizing eco-friendly operation, the CL-E303 is designed to reduce environmental impact while delivering top-notch printing capabilities.
Product Description:
Optimized for high-speed printing, the Citizen Systems CL-E303 excels in creating sharp, clear outputs without the wait. It supports a wide range of media types, ensuring flexibility across various printing needs. With a resolution of 203 dpi, it produces precise barcodes and text, ideal for labels, receipts, and quick-print tasks. Key attributes include its ease of use, low maintenance requirements, and consistent reliability, making it a valuable asset for any business.
Key Features:
- Space-Saving Design: Perfectly fits in limited spaces, ideal for compact office environments.
- High-Resolution Printing: Delivers clear, detailed prints with a 203 dpi resolution.
- Eco-Conscious: Manufactured with sustainability in mind to minimize ecological footprint.
- Versatile Media Handling: Accommodates a variety of paper types and sizes.
- Connectivity Options: Includes USB and Ethernet for easy integration into existing systems.
Product Quality and Performance:
The Citizen CL-E303 is built to endure, ensuring long-term reliability and performance. It is specifically designed to handle high-volume printing with minimal downtime. Reviews from users often praise the printer for its consistent output and operational efficiency, which are critical for maintaining continuous business activities.
Specifications:
- Dimensions: 182mm x 221mm x 158mm
- Weight: 3.2 kg
- Printing Method: Direct Thermal
- Max Print Width: 4 inches
- Max Roll Diameter: 5 inches
- Connectivity: USB, Ethernet
Purpose of Use:
This printer is tailored for businesses that require fast and reliable label printing, such as retail stores, hospitals, and logistic centers. It’s designed to perform efficiently in settings that demand quick, on-demand printing.
How to Use:
Install the CL-E303 by connecting it to your power supply and network. Load the media, install necessary drivers, and configure settings via its easy-to-use interface. Regular maintenance includes simple cleaning of the print head to ensure optimal performance.
Supported OS/Application/Industries:
The CL-E303 is compatible with Windows, macOS, and Linux, making it versatile for various industry applications including retail, healthcare, and logistics.
Benefits & Compatibility:
The CL-E303 is designed to enhance workplace efficiency with its quick setup and operational speed. It supports a wide range of operating systems and is capable of handling multiple media types, making it highly adaptable to various professional environments.
Warranty and FAQs:
Comes with a standard one-year warranty. Detailed FAQs are available on the NEO Digital website, providing essential guidance for troubleshooting and maximizing printer functionality.
Delivery Services (UAE):
NEO Digital ensures prompt and secure delivery across UAE, emphasizing reliability and customer satisfaction in our logistics.
After Sales Support:
Our dedicated after-sales support team is ready to assist with any issues, ensuring your satisfaction and the smooth operation of your Citizen printer.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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