NEOTECH
Citizen Systems PMU3300
Citizen Systems PMU3300
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Citizen Systems PMU3300: High-Performance Panel Mount Printer
Overview:
The Citizen Systems PMU3300 is engineered for demanding industrial applications that require a reliable and high-speed printing solution. Ideal for integration into kiosks, ATMs, and control systems, this printer delivers exceptional performance in a compact, durable package.
Product Description:
The PMU3300 utilizes advanced thermal printing technology to provide fast, clear, and consistent outputs, making it perfect for high-volume environments where uptime and reliability are critical. With its robust design and versatile media handling capabilities, it is well-suited for a wide range of applications, including ticketing, receipts, and industrial labeling.
Key Features:
- High-Speed Thermal Printing: Ensures quick printouts, crucial for reducing transaction times in busy settings.
- Compact and Durable Design: Built to withstand industrial use and easily integrate into various types of machinery and kiosks.
- Versatile Media Compatibility: Supports a broad range of media sizes and types, from standard receipts to full-width documents.
- Multiple Connectivity Options: Equipped with USB, serial, and Ethernet ports for flexible installation.
- User-Friendly Operation: Features easy paper loading and maintenance with intuitive controls.
Product Quality and Performance:
The PMU3300 is constructed with high-quality materials designed to endure the rigors of industrial operations. Its thermal printing mechanism is not only reliable but also produces high-quality prints that are resistant to smudging and fading, essential for maintaining legibility in various conditions.
Specifications:
- Print Method: Direct thermal
- Print Speed: Up to 200 mm/sec
- Maximum Print Width: 83 mm
- Resolution: 203 dpi
- Media Types: Thermal paper, labels
- Dimensions: 146mm (W) x 199mm (D) x 120mm (H)
- Weight: 1.7 kg
Purpose of Use:
The PMU3300 is specifically designed for businesses that require efficient and reliable printing solutions embedded within their operations. It is particularly effective in applications such as self-service kiosks, ticket vending machines, and industrial control systems where space is at a premium and performance cannot be compromised.
How to Use:
To install the PMU3300, securely mount the printer in the designated panel or kiosk space, connect it to the host system using the appropriate interface, and configure it according to the specific requirements of the operation. Loading the media is straightforward, and ongoing maintenance typically involves regular cleaning of the thermal head and sensor to ensure optimal performance.
Supported OS/Application/Industries:
This printer supports various operating systems, including Windows and Linux, making it highly adaptable to different technological ecosystems and suitable for a variety of industrial and commercial applications.
Benefits & Compatibility:
- Enhanced Productivity: Rapid printing capabilities improve operational efficiency.
- Reliability in Tough Environments: Designed to perform consistently in challenging industrial conditions.
- Easy Integration: Compact design and flexible connectivity options facilitate integration into existing systems.
- Low Maintenance: Thermal printing technology reduces the need for frequent maintenance.
Warranty and FAQs:
The Citizen Systems PMU3300 comes with a one-year manufacturer’s warranty that covers defects in materials and workmanship. Detailed FAQs and additional support can be accessed via NEO Digital’s customer service.
Delivery Services (UAE):
NEO Digital offers efficient and reliable delivery services across the UAE, ensuring that your PMU3300 is delivered quickly and ready for installation.
After Sales Support:
Our after-sales support team is available to assist with any setup, configuration, or maintenance questions, providing expert guidance to ensure you get the most out of your printer.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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