NEOTECH
Fargo HDP5600 Dual Side ID Card Printer
Fargo HDP5600 Dual Side ID Card Printer
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Fargo HDP5600 Dual Side ID Card Printer represents the pinnacle of high-definition card printing technology. Designed for organizations that demand the highest image quality and security, such as government agencies, high-security corporate environments, and universities, this printer offers superior resolution and reliability.
Key Features
- High-Definition Printing: Provides 600 dpi resolution for printing ultra-sharp images, intricate graphics, and crisp text. This feature is especially beneficial for producing ID cards with enhanced security elements.
- Dual-Sided Printing Capability: Efficiently prints high-quality images on both sides of a card in a single operation, maximizing productivity and versatility.
- Retransfer Printing Technology: Ensures superior print quality and card durability, with the ability to print to the edge of technology cards, including those with uneven surfaces.
- Advanced Encoding Options: Supports a range of encoding technologies for creating highly secure access cards and credentials.
Product Quality and Performance
- Enhanced Card Durability: The retransfer process applies a secure film over the printed card, protecting it against wear and tampering.
- Consistent Reliability: Built to facilitate high-volume printing without compromising on output quality, ideal for issuing secure, high-definition cards on a large scale.
Specifications
- Printing Method: High Definition Printing (HDP) – retransfer printing.
- Resolution: 600 dpi, offering exceptional clarity for detailed images and text.
- Connectivity: Comes with standard USB and Ethernet interfaces, with optional Wi-Fi connectivity.
- Card Capacity: Input hopper holds 100 cards; output hopper holds 200 cards, suitable for batch processing.
Purpose of Use
Ideal for applications where card security and image quality are critical, such as secure employee IDs, government licenses, university student cards, and membership cards with advanced visual security features.
How to Use
- Setup: Connect to a network via Ethernet or directly to a computer via USB. Load cards and ribbons following the included instructions.
- Operation: Design cards using compatible card design software and manage printing jobs through the printer’s onboard controls or connected computer.
Supported OS/Application/Industries
- System Compatibility: Compatible with Windows operating systems, ensuring smooth integration with most IT environments.
- Industry Suitability: Particularly effective in sectors like government, education, and large corporations where security and detail are paramount.
Benefits & Compatibility
- Unparalleled Print Quality: The high resolution enhances security features such as microtext and complex graphics, making forgery more difficult.
- Versatile and Secure: Modular design allows for future upgrades and integration of various encoding modules as security needs evolve.
Warranty and FAQs
- Warranty: Includes a comprehensive warranty that covers key components and labor, ensuring dependable support.
- FAQs: NEO Digital’s website provides extensive FAQs to assist with operation, maintenance, and troubleshooting.
Delivery Services (UAE)
- Efficient and Secure Delivery: Ensures rapid and reliable delivery across the UAE, facilitating quick setup and deployment.
After Sales Support
- Robust Customer Support: Offers detailed after-sales service, including technical support, software updates, and routine maintenance.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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