NEO Digital
ACEASIA IP69K
ACEASIA IP69K
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Elevate your industry standards with ACEASIA’s IP69K rated devices, designed to withstand the most challenging environments. Perfect for food processing, pharmaceuticals, and other high-hygiene sectors, these devices offer unparalleled protection against dust, high temperatures, and high-pressure water ingress." (290 Characters)
Overview
ACEASIA IP69K rated devices are engineered to meet the highest standards of protection required in extremely harsh industrial environments. These products are ideal for applications where equipment must endure intensive cleaning processes involving high temperatures and high-pressure water jets.
Product Description
ACEASIA's IP69K rated devices include a range of products such as displays, panel PCs, and industrial computers that are specifically designed to withstand severe washdowns without compromising performance. These devices feature fully sealed enclosures that prevent any ingress of dust and water, ensuring operational reliability and extended service life in demanding conditions.
Key Features
- High-Pressure Resistance: Can resist pressures up to 80-100 bar (1160-1450 psi).
- High-Temperature Tolerance: Capable of withstanding temperatures up to 80°C (176°F) during washdowns.
- Dust and Water Ingress Protection: No ingress of dust; complete protection against contact (dust tight), and protection against immersion in water under pressure.
- Robust Construction: Made with durable materials that can endure harsh chemicals and frequent cleaning.
- Optimized for Hygiene-Critical Areas: Ideal for industries where hygiene is paramount, such as food processing and pharmaceuticals.
Product Quality and Performance
Each IP69K rated device from ACEASIA is constructed with premium materials and advanced technology to ensure they meet the operational demands of hygiene-critical sectors. The rigorous testing and certification process guarantees that these products not only comply with but exceed industry standards for environmental resilience.
Specifications
- Materials: High-quality stainless steel or equivalent materials resistant to corrosion and chemical damage.
- Display Types: Options include LED and LCD with touchscreen capabilities tailored for use with gloves and under wet conditions.
- Certifications: Compliant with IP69K rating standards for industrial protection against dust and high-temperature water jets.
Purpose of Use
Designed for sectors requiring the highest level of hygiene and environmental protection, such as food and beverage manufacturing, pharmaceuticals, and any processing plants that require regular, rigorous cleaning protocols.
How to Use
Installation and maintenance of these devices are straightforward, with designs that allow easy access for regular cleaning while maintaining the integrity of the protective seals. Follow manufacturer guidelines for cleaning procedures to maintain IP69K compliance.
Supported Industries
ACEASIA IP69K rated devices are particularly beneficial for the food processing, pharmaceutical, chemical manufacturing, and any other industries where the equipment must be regularly cleaned using high-pressure, high-temperature water jets.
Benefits & Compatibility
- Enhanced Equipment Longevity: Reduces the risk of damage from environmental exposure, thereby lowering maintenance costs and extending equipment life.
- Safety and Hygiene Compliance: Assists facilities in meeting stringent health and safety regulations.
- Reliable Operation: Ensures consistent performance and reliability in extreme conditions.
Warranty and FAQs
Comes with a comprehensive manufacturer's warranty that covers defects and performance issues. Our FAQ section helps address common concerns related to operation and maintenance under IP69K standards.
Packaging/Weight/Dimension
- Package Contents: Includes device, installation accessories, and user documentation.
- Weight and Dimensions: Varies by product type, designed for easy integration into existing systems.
Shop Today & Receive Your Delivery Fast!
Order your ACEASIA IP69K rated devices today to benefit from our efficient delivery services, ensuring that you can meet industry standards without delay.
Best Price Guarantee
We offer ACEASIA IP69K rated devices at competitive prices, ensuring you get the best value for durable and reliable industrial equipment.
After Sales Support
Our dedicated support team is ready to assist with any technical issues or questions, ensuring you get the most out of your ACEASIA IP69K rated devices.
Request for Customer Reviews and Testimonials
We encourage our customers to share their experiences with ACEASIA IP69K rated devices to help us continue improving and to assist other businesses in making informed decisions.
Stock Availability
Please contact us to confirm the availability of ACEASIA IP69K rated devices before placing your order, as inventory levels can fluctuate.
Get in Touch
For more information about ACEASIA IP69K rated devices or other inquiries, please contact our customer service team. We are here to provide detailed product insights and assist with your needs.
Disclaimer
All content provided is for informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and availability are subject to change. Please verify all details with our sales team before making a purchase.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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