NEOTECH
TM-L90-i
TM-L90-i
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The TM-L90-i Intelligent Label Printer is a versatile and advanced solution designed to directly integrate with mobile devices and cloud services, streamlining operations in retail, hospitality, and beyond. This printer not only supports traditional label printing but also enables seamless connectivity and control from smartphones and tablets, enhancing operational flexibility.
Key Features
- Smart Connectivity: Allows printing directly from iOS, Android, and Windows mobile devices without the need for traditional PC connections.
- High-Speed Printing: Delivers labels and receipts at speeds up to 170 mm/sec, ensuring quick service.
- Cloud Integration: Supports printing from applications hosted in the cloud, facilitating modern POS setups.
- Compact Design: Its small footprint makes it ideal for environments where space is at a premium.
- Ease of Use: Simple setup and maintenance with intuitive controls and drop-in paper loading.
Product Quality and Performance
The TM-L90-i is renowned for its reliability and innovative features:
- Efficient Performance: Handles high-volume printing with ease, suitable for peak business hours.
- Versatile Applications: Capable of printing a variety of labels and receipts, providing flexibility across different business needs.
- Durability: Built to withstand the demands of busy commercial environments.
Specifications
- Dimensions: 140mm x 148mm x 203mm
- Print Speed: Up to 170 mm/sec
- Resolution: 203 dpi
- Connectivity Options: USB, Ethernet, Wi-Fi
- Compatible Media: Thermal paper and labels up to 80mm wide
Purpose of Use
Ideal for:
- Retail Stores: Facilitates quick pricing and inventory labeling, directly from the sales floor.
- Hospitality: Enhances customer service by speeding up order processing and payment methods.
- Event Management: Streamlines ticketing and event entry processes with fast, on-demand printing.
How to Use
- Setup: Effortlessly integrates into existing networks with minimal configuration.
- Operation: Offers straightforward operation from mobile devices, enhancing usability.
- Maintenance: Easy to maintain with self-explanatory care instructions and modular components.
Supported OS/Applications/Industries
- Operating Systems: Fully compatible with iOS, Android, and Windows environments.
- Applications: Perfect for mobile POS systems, e-commerce integrations, and cloud-based setups.
- Industries: Particularly useful in retail, hospitality, and event management.
Benefits & Compatibility
- Mobile and Cloud Ready: Enables a flexible, modern approach to business operations.
- Quick and Reliable Printing: Enhances efficiency with high-speed, dependable output.
- Space-Saving Design: Ideal for settings with limited space but high operational demands.
Warranty and FAQs
- Warranty: Comes with a standard one-year warranty, with options for extended coverage.
- FAQs: Comprehensive FAQs and support resources available on NEO Digital to assist with any questions.
Delivery Services (UAE)
- Efficient and Secure Delivery: Fast delivery across the UAE ensures your business can quickly benefit from this advanced technology.
After Sales Support
- Dedicated Team: Our expert support team is ready to assist with installation, setup, and ongoing maintenance.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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