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NEO Digital

SII CAPD247/347

SII CAPD247/347

Regular price Dhs. 139.00 AED
Regular price Dhs. 180.00 AED Sale price Dhs. 139.00 AED
Sale Sold out
Tax included. Shipping calculated at checkout.


Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024


The SII CAPD247/347 series encompasses advanced thermal printers tailored for high-demand environments where durability and performance are critical. These printers are engineered to deliver high-quality printing solutions for industrial applications, including logistics, manufacturing, and healthcare sectors, where consistent reliability and efficiency are paramount.

Key Features

  • Robust Printing Capabilities: Offers both direct thermal and thermal transfer printing options to accommodate a wide range of media types and applications.
  • High-Speed Output: Delivers rapid print speeds that enhance workflow efficiency and reduce wait times in busy operational settings.
  • Durable Design: Constructed with a heavy-duty metal casing to withstand tough industrial conditions, ensuring long-term reliability.
  • Advanced Connectivity: Equipped with multiple connectivity options, including USB, Ethernet, and optional Wi-Fi, for seamless integration into existing systems.
  • Large Media Handling: Supports larger ribbon capacities for continuous high-volume printing without frequent replacements.

Product Quality and Performance

The CAPD247/347 series is built to excel under the rigorous demands of industrial usage, offering exceptional print clarity and speed. These printers are ideal for applications that require precise barcode, label, and receipt printing to maintain accuracy and efficiency in inventory and asset management.


  • Dimensions: 254 mm x 345 mm x 215 mm
  • Print Method: Direct thermal and thermal transfer
  • Resolution: 203 dpi (CAPD247) or 300 dpi (CAPD347)
  • Maximum Print Width: 104 mm
  • Print Speed: Up to 200 mm per second
  • Connectivity: USB, Ethernet, optional Wi-Fi

Purpose of Use

The SII CAPD247/347 printers are designed to meet the needs of sectors that require robust, high-volume printing capabilities, such as logistics centers, manufacturing plants, and healthcare facilities. They are particularly useful for printing labels, tickets, and tags that must withstand varying environmental conditions and extensive handling.

How to Use

To maximize the benefits of the SII CAPD247/347 series printers:

  1. Installation: Connect the printer to your network or device via the appropriate connectivity options and install any necessary drivers.
  2. Operation: Configure the printer settings according to your specific printing needs, load the media and ribbons, and commence printing.
  3. Maintenance: Regular maintenance includes cleaning the print head and rollers, updating firmware, and checking the integrity of connections to ensure optimal performance.
  4. Troubleshooting: For common issues, refer to the user manual. For more complex problems, contact NEO Digital’s support team.

Supported OS/Application/Industries

These printers are highly versatile, supporting Windows, macOS, and Linux operating systems, making them suitable for a wide range of industrial applications. Their robust build and high-quality output make them indispensable in environments that require reliable, long-lasting labels and receipts.

Benefits & Compatibility

  • Enhanced Productivity: Fast printing speeds and large media capacities reduce downtime and increase operational throughput.
  • Versatility: Capable of handling a variety of media types and sizes, these printers can be adapted for numerous industrial applications.
  • Durability: Designed to perform reliably in harsh environments, ensuring uninterrupted productivity.

Warranty and FAQs

The CAPD247/347 series comes with a standard one-year warranty, which covers hardware malfunctions and provides support for repairs. NEO Digital's FAQ section offers additional support for setup, operation, and troubleshooting tips.

Delivery Services (UAE)

NEO Digital provides fast and secure delivery services across the UAE, ensuring that your printers are delivered safely and ready for immediate deployment.

After Sales Support

Our expert after-sales support team is available to help with any installation or operational questions, ensuring you can fully leverage the capabilities of your SII CAPD247/347 series printers.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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