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NEOTECH

ZEBRA ZQ310/ZQ320 Mobile Printer (White)

ZEBRA ZQ310/ZQ320 Mobile Printer (White)

Regular price Dhs. 2,159.00 AED
Regular price Dhs. 2,209.00 AED Sale price Dhs. 2,159.00 AED
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Tax included. Shipping calculated at checkout.

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Overview

The Zebra ZQ310/ZQ320 Mobile Printer in white offers the same robust features and durability as the standard model but with a clean, modern aesthetic that fits seamlessly into environments like healthcare, high-end retail, and customer-facing areas. This portable printer delivers high-quality printing solutions for professionals who require reliability and style.

Key Features

  • Elegant Design: The white casing provides a professional look that is particularly suitable for customer-facing settings or environments where appearance is important.
  • Compact and Lightweight: Easy to carry and operate, perfect for mobile sales environments and field services.
  • Durable Construction: Rated IP54 for dust and water resistance and designed to withstand drops, ensuring reliability in various work conditions.
  • Wireless Connectivity: Equipped with Bluetooth and optional Wi-Fi, allowing for quick pairing with mobile devices and networks.
  • Versatile Printing Capabilities: Supports a wide range of media types for receipt and label printing, adapting to different business needs.

Product Quality and Performance

Built to meet the demands of dynamic business activities, the ZQ310/ZQ320 in white maintains high performance and durability. It facilitates efficient workflow management with its fast, reliable printing, making it a crucial tool for improving customer interactions and operational productivity.

Specifications

  • Dimensions: ZQ310: 115 mm x 135 mm x 45 mm; ZQ320: 118 mm x 146 mm x 58 mm
  • Weight: ZQ310: 350 g; ZQ320: 430 g
  • Print Method: Direct thermal
  • Resolution: 203 dpi
  • Maximum Print Speed: Up to 100 mm per second
  • Connectivity: Bluetooth 4.0, optional Wi-Fi
  • Battery: 2280 mAh Li-ion, removable
  • Durability: IP54 rating, withstands drops from 1.5 meters to concrete

Purpose of Use

Ideal for businesses that value mobility and style, such as boutique retail stores, upscale hospitality settings, or healthcare facilities where equipment needs to match the environment’s aesthetics without compromising on functionality.

How to Use

  1. Setup: Fully charge the printer, connect it to your devices via Bluetooth or Wi-Fi, and install any necessary drivers or apps.
  2. Operation: Load the media, adjust the printer settings, and start printing directly from any connected device.
  3. Maintenance: Keep the printer clean, especially the print head and outer casing, to maintain performance and appearance.
  4. Troubleshooting: Consult the provided user manual for basic troubleshooting or contact NEO Digital’s support for further assistance.

Supported Industries

This printer is particularly suitable for environments where both functionality and aesthetics are crucial, including retail, hospitality, and healthcare.

Benefits & Compatibility

  • Aesthetic Appeal: The white model adds a touch of elegance, aligning with the interior design and branding of upscale businesses.
  • Portability and Ease of Use: Enhances service delivery with its lightweight design and easy operation.
  • Robust Printing Capability: Reliable in various settings, ensuring business operations are not interrupted.

Warranty and FAQs

Comes with a standard one-year manufacturer’s warranty covering defects in material or workmanship. NEO Digital's FAQ section provides additional guidance on maximizing the use of this mobile printer.

Delivery Services (UAE)

NEO Digital guarantees prompt and secure delivery across the UAE, ensuring the printer is ready for immediate use upon arrival.

After Sales Support

Our support team offers comprehensive service to address any setup, configuration, or usage questions, helping you make the most of your Zebra ZQ310/ZQ320 mobile printer.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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