NEOTECH
Xiaomi Mi Home Security Camera 2K Magnetic Mount
Xiaomi Mi Home Security Camera 2K Magnetic Mount
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Introduction:
Introducing the Xiaomi Mi Home Security Camera 2K Magnetic Mount, a state-of-the-art security camera designed to provide comprehensive surveillance and peace of mind. With its high-resolution 2K video, easy magnetic mounting, and advanced smart features, this camera offers an ideal solution for enhancing your home security. Whether you need to monitor your home, office, or any other space, the Mi Home Security Camera delivers exceptional clarity and convenience.
Key Features:
- 2K High-Resolution Video: Capture clear and detailed video with 2K resolution, ensuring you don't miss any important details.
- Magnetic Mount: Easily install the camera with the magnetic mount, allowing for flexible placement and adjustment.
- Night Vision: Enhanced infrared night vision provides clear video even in low-light conditions.
- AI Human Detection: Advanced AI algorithms detect human presence, reducing false alarms from pets or other movements.
- Two-Way Audio: Communicate with visitors or family members through the built-in microphone and speaker.
- Smart Home Integration: Seamlessly integrate with Xiaomi Home and other smart home systems for remote monitoring and control.
- Wide-Angle Lens: The 125° wide-angle lens covers a broader area, minimizing blind spots.
- Secure Cloud Storage: Store your video footage securely in the cloud with end-to-end encryption for privacy.
- Motion Detection Alerts: Receive instant notifications on your smartphone when motion is detected.
- Compact Design: The sleek and compact design blends seamlessly with any interior decor.
Product Quality and Performance:
The Xiaomi Mi Home Security Camera 2K Magnetic Mount is built with high-quality materials and advanced technology to ensure reliable performance and durability. User testimonials highlight its clear video quality, easy installation, and effective motion detection features.
Specifications:
- Resolution: 2K (2304 x 1296)
- Field of View: 125° wide-angle
- Night Vision: Infrared night vision up to 10 meters
- Audio: Two-way audio with built-in microphone and speaker
- Connectivity: Wi-Fi 2.4GHz
- Storage: Cloud storage with end-to-end encryption, microSD card slot (up to 32GB)
- Dimensions: 60 x 48 x 67.5 mm
- Weight: 182g
- Power Supply: DC 5V/2A
- Operating Temperature: -10°C to 50°C
Purpose of Use:
The Xiaomi Mi Home Security Camera 2K Magnetic Mount is designed to enhance home security by providing clear and detailed video surveillance. It's ideal for monitoring entrances, living spaces, nurseries, and other areas where security is a priority.
How to Use:
To set up your Xiaomi Mi Home Security Camera 2K Magnetic Mount, follow these steps:
- Unbox the camera and attach it to the magnetic mount.
- Connect the camera to a power source using the included adapter.
- Download the Xiaomi Home app on your smartphone and create an account or log in.
- Follow the in-app instructions to add the camera to your Xiaomi Home system.
- Adjust the camera angle as needed to cover the desired area.
- Customize settings such as motion detection sensitivity and alert preferences.
Supported OS/Application/Industries:
The Xiaomi Mi Home Security Camera 2K Magnetic Mount is compatible with the Xiaomi Home app, available on both iOS and Android platforms. It's suitable for residential use, providing enhanced security for homes, apartments, and small offices.
Benefits & Compatibility:
- Enhanced Security: Monitor your home with high-resolution video and smart detection features.
- User-Friendly: Easy installation and intuitive app interface make it accessible for all users.
- Comprehensive Coverage: Wide-angle lens and flexible mounting options ensure thorough surveillance.
Warranty and FAQs:
The Xiaomi Mi Home Security Camera 2K Magnetic Mount comes with a one-year limited warranty. For common questions, visit our FAQ section on the Xiaomi website. For any issues, contact our customer support for assistance.
Delivery Services (MEA):
We offer reliable and prompt delivery services across the MEA region, including all major cities and countries. Our goal is to provide a swift and secure delivery experience for every customer.
After Sales Support:
Customer satisfaction is our top priority. We offer exceptional after-sales support to ensure you get the most out of your Xiaomi Mi Home Security Camera 2K Magnetic Mount.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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