NEOTECH
POSTECH 80mm Thermal Receipt Printer PT-20II
POSTECH 80mm Thermal Receipt Printer PT-20II
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
Efficient Printing Solutions with the POSTECH PT-20II Thermal Receipt Printer
Introducing the POSTECH PT-20II, a cutting-edge thermal receipt printer designed for high-performance printing in diverse retail environments. Whether you operate a small boutique, a busy cafe, or a bustling retail outlet, the PT-20II offers the reliability and efficiency you need to keep your business running smoothly.
Key Features
- High-Speed Printing: Capable of printing at speeds up to 250mm per second, ensuring quick service during peak hours.
- Excellent Print Quality: Delivers clear, crisp receipts with an 80mm printing width, enhancing customer satisfaction with legible printouts.
- Durable Design: Constructed to withstand the rigors of heavy daily use, making it ideal for any commercial setting.
- Eco-Friendly Operation: Energy-efficient design reduces power consumption, aligning with your business’s sustainability goals.
Product Quality and Performance
The POSTECH PT-20II is built to meet the highest standards of quality and performance:
- Reliability: Engineered for durability, it operates flawlessly even in high-demand situations.
- Consistency: Maintains consistent performance, providing dependable printing solutions without downtime or disruptions.
- Customer Reviews: Highly rated by businesses for its robustness and ease of use.
Specifications
- Printing Method: Direct Thermal
- Print Speed: Up to 250 mm/sec
- Print Width: 72mm or 80mm adjustable
- Interface Options: USB, Serial, Ethernet (optional)
- Dimensions: 145mm x 195mm x 148mm
- Weight: 1.6 kg
Purpose of Use
The PT-20II is perfect for any business that requires fast, reliable receipt printing, including retail stores, restaurants, and entertainment venues.
How to Use
The PT-20II is user-friendly, with simple setup instructions and minimal maintenance requirements. Regular cleaning guidelines ensure long-term reliability and performance.
Supported OS/Application/Industries
- Compatibility: Works seamlessly with Windows, iOS, and Android, making it versatile for various software environments.
- Industries: An ideal choice for the retail, hospitality, and service sectors requiring efficient, high-volume printing.
Benefits & Compatibility
- Fast Transaction Processing: Accelerates the checkout process, reducing wait times for customers.
- Broad Compatibility: Easily integrates with existing POS systems, enhancing operational efficiency.
Warranty and FAQs
- Warranty Information: Comes with a one-year manufacturer's warranty, covering any defects or malfunctions.
- FAQs: Detailed FAQ section on NEO Digital's website addresses common user inquiries and troubleshooting tips.
Delivery Services (UAE)
NEO Digital provides prompt and secure delivery throughout the UAE, ensuring your new printer arrives ready for immediate use.
After Sales Support
We offer comprehensive after-sales support to assist with setup, usage, or troubleshooting, ensuring you get the most out of your POSTECH PT-20II.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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