NEOTECH
EasyPos 2 lines x 20 Columns Fluorescent display USB With USB ( White )
EasyPos 2 lines x 20 Columns Fluorescent display USB With USB ( White )
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The EasyPos 2 lines x 20 Columns Fluorescent Display USB in white is an excellent choice for businesses that prioritize both functionality and aesthetic appeal in their point-of-sale systems. This device enhances customer communication by providing a bright, clear display of transaction details, making it perfect for retail counters, hospitality venues, and service stations.
Key Features
- Bright Fluorescent Display: Offers high visibility with 2 lines of 20 characters, ensuring that information is easily readable from a distance.
- USB Connectivity: Facilitates simple and quick integration with any standard POS system via a USB connection.
- Elegant White Finish: Complements modern store interiors, adding a touch of sophistication to your setup.
- Flexible Positioning: Comes with an adjustable stand for optimal viewing angles, catering to different counter heights and customer perspectives.
Product Quality and Performance
- Reliable Performance: Built to provide consistent and dependable display capabilities in busy commercial environments.
- Energy Efficient: Utilizes fluorescent technology for excellent visibility with low power consumption.
Specifications
- Display Type: Fluorescent technology for sharp, clear character visibility.
- Character Format: Displays 2 lines of 20 characters each.
- Connection Type: USB for reliable and easy plug-and-play operation.
- Color: Clean and professional white casing.
Purpose of Use
Ideal for retail shops, cafes, restaurants, and any commercial establishment that requires a reliable and attractive display to enhance customer interactions at the point of sale.
How to Use
- Setup: Connect the display to your POS system using the provided USB cable. No additional software installation is required, supporting a hassle-free setup.
- Operation: The display will automatically show transaction information or messages processed by the POS system, updating in real-time as transactions occur.
Supported OS/Application/Industries
- Compatibility: Works seamlessly with any POS software that supports external displays, making it versatile across various sectors such as retail, hospitality, and services.
Benefits & Compatibility
- Enhanced Customer Experience: Provides customers with clear, detailed information about their transactions, promoting transparency and trust.
- Aesthetic Appeal: Its sleek white design enhances the checkout area, aligning with modern decor styles.
Warranty and FAQs
- Warranty: Includes a standard one-year warranty, covering manufacturing defects and technical issues.
- FAQs: NEO Digital’s website offers a dedicated FAQ section to assist with common user inquiries and operational guidance.
Delivery Services (UAE)
- Efficient and Secure Delivery: NEO Digital ensures rapid and safe delivery across the UAE, enabling swift enhancements to your business operations.
After Sales Support
- Comprehensive Support: Provides robust after-sales service, including technical support and advice on maximizing the effectiveness of your display.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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