NEOTECH
Bixolon SRP-Q300 Receipt Printer (Black)
Bixolon SRP-Q300 Receipt Printer (Black)
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Bixolon SRP-Q300 is a compact and versatile receipt printer designed for use in space-constrained environments such as small retail shops, restaurants, and other customer-facing businesses. Its sleek black design complements any modern point of sale setup, while its performance ensures efficient service delivery.
Key Features
- Ultra-Compact Design: Perfect for places where counter space is at a premium, without compromising on print quality or speed.
- High-Speed Printing: Delivers receipts at speeds up to 220 mm/sec, making it one of the fastest printers in its class, to keep pace with busy retail and hospitality environments.
- Multiple Connectivity Options: Supports USB, Ethernet, and Bluetooth connectivity, offering versatile setup options to fit various business needs.
- Energy-Efficient: Engineered to reduce power consumption, making it an eco-friendly choice for businesses focused on minimizing their environmental impact.
Product Quality and Performance
- Reliable Operation: Built to perform in high-volume settings with minimal maintenance required.
- Thermal Printing Technology: Uses direct thermal printing to produce high-quality receipts without needing ink or toner, reducing ongoing operational costs.
Specifications
- Printing Method: Direct thermal
- Print Speed: Up to 220 mm/sec
- Print Resolution: 180 dpi
- Interfaces: USB, Ethernet, and optional Bluetooth
- Paper Width: Supports 80mm or 58mm paper widths, adjustable through an easy-to-use switch
Purpose of Use
Ideal for businesses that require a fast, reliable, and aesthetically pleasing printing solution to handle daily sales transactions and customer interactions.
How to Use
- Setup: Connect the printer through your preferred interface to your point of sale system. Install any necessary drivers and load the thermal paper.
- Operation: Configure the printer settings via your POS system to start printing receipts immediately. The SRP-Q300 is designed for easy operation, allowing quick changes of settings or paper with minimal disruption.
Supported OS/Application/Industries
- System Compatibility: Compatible with Windows, OPOS, Linux, and Android systems, making it adaptable to various retail and hospitality software solutions.
- Industry Suitability: Perfect for retail, food service, and other business sectors where quick, clear receipt printing is necessary.
Benefits & Compatibility
- Space-Saving: Its small footprint helps maximize workspace efficiency.
- Cost-Effective: Low running costs due to its thermal printing technology and energy-efficient design.
Warranty and FAQs
- Warranty: Comes with a standard manufacturer’s warranty that includes support for technical issues.
- FAQs: NEO Digital’s website features an extensive FAQ section to assist with troubleshooting and tips for optimal usage.
Delivery Services (UAE)
- Efficient and Secure Delivery: NEO Digital ensures that the SRP-Q300 is delivered quickly and securely throughout the UAE, enabling businesses to enhance their operations without delay.
After Sales Support
- Robust Customer Support: Provides comprehensive after-sales service, including installation assistance, software updates, and routine maintenance.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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