NEOTECH
Smart ID Card Printer Smart 31
Smart ID Card Printer Smart 31
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Introduction: The Smart ID Card Printer Smart 31 is an innovative and reliable solution designed for organizations that need efficient and high-quality ID card printing. With its user-friendly interface and robust construction, the Smart 31 is ideal for businesses, educational institutions, and government agencies looking to streamline their ID card issuance processes.
Key Features:
- High-Resolution Printing: Delivers crisp, clear images and text with a resolution of 300 dpi.
- Fast Print Speed: Prints up to 150 cards per hour, ensuring quick and efficient card issuance.
- User-Friendly Interface: Simple setup and intuitive software make it easy to use.
- Compact Design: Space-saving design suitable for small office environments.
- Durable Construction: Built to withstand daily use in busy environments.
Product Quality and Performance: The Smart 31 is known for its exceptional quality and performance. It meets rigorous industry standards, ensuring consistent and reliable operation. Users appreciate its high-resolution printing, fast print speed, and ease of use, making it a trusted choice for producing professional-grade ID cards.
Specifications:
- Dimensions: 7.6" x 13.4" x 7.5"
- Weight: 8 lbs
- Print Speed: Up to 150 cards per hour
- Resolution: 300 dpi
- Connectivity: USB, Ethernet
- Card Capacity: 80 cards (input hopper), 25 cards (output hopper)
- Material Composition: Durable plastic and metal components
Purpose of Use: The Smart 31 is perfect for organizations that require high-quality ID card printing. It meets the specific needs of businesses, schools, and government agencies by providing a reliable and efficient printing solution that enhances security and identification processes.
How to Use:
- Setup: Connect the printer to your computer via USB or Ethernet.
- Load Cards: Insert blank ID cards into the input hopper.
- Design Cards: Use the included software to design your ID cards.
- Print: Send the print job to the printer and collect the printed cards from the output hopper.
- Maintenance: Regularly clean the printer and replace consumables as needed.
Supported OS/Application/Industries:
- Operating Systems: Windows, Mac OS
- Applications: Employee ID cards, student IDs, access control badges
- Industries: Education, corporate, government, healthcare
Benefits & Compatibility: The Smart 31 is compatible with major operating systems and integrates seamlessly with existing security systems. Its high-speed performance and compact design make it an efficient choice for producing high-quality ID cards, enhancing both security and operational efficiency.
Warranty and FAQs:
- Warranty: Comprehensive one-year coverage plan.
- FAQs: For detailed FAQs, please refer to the Neotech product services page. For support, contact our sales representative for verification and assistance.
Delivery Services (UAE): We offer reliable, timely, and secure delivery services across the UAE, ensuring your Smart 31 printer arrives safely and promptly.
After Sales Support: Our commitment to customer satisfaction extends beyond the purchase. We provide exceptional after-sales support, ensuring your printer operates smoothly and efficiently.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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