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NEO Digital

SII DPU-S series

SII DPU-S series

Regular price Dhs. 2,049.00 AED
Regular price Dhs. 2,099.00 AED Sale price Dhs. 2,049.00 AED
Sale Sold out
Tax included. Shipping calculated at checkout.


Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024


The SII DPU-S series of thermal printers by Seiko Instruments offers a powerful solution for professionals requiring mobility without compromising on print quality or speed. With its lightweight design and robust functionality, the DPU-S series is ideal for applications in field services, retail environments, and healthcare settings where quick and reliable printing is necessary.

Key Features

  • Compact Design: Fits easily into any mobile setup or small workspace.
  • High-Speed Printing: Delivers fast print speeds, minimizing wait time for receipts, labels, and reports.
  • Durable Construction: Built to withstand the rigors of mobile use, ensuring reliability in various environmental conditions.
  • Wireless Connectivity: Available with options for Bluetooth or Wi-Fi connectivity, facilitating seamless integration with other devices.
  • Flexible Power Options: Operates on rechargeable batteries or through a direct power supply, providing versatility in usage.

Product Quality and Performance

The DPU-S series printers are engineered for performance and durability. Known for their reliability and high-quality thermal print output, these devices can handle a wide range of media types and sizes, making them highly adaptable for numerous business applications. Their resilience and efficiency make them a preferred choice among professionals in the field.


  • Print Method: Direct thermal printing
  • Resolution: 203 dpi, ensuring clear and crisp output
  • Maximum Print Speed: Up to 100 mm/sec
  • Media Capacity: Supports paper widths from 2 to 4 inches
  • Connectivity Options: USB, Bluetooth, Wi-Fi (depending on model)
  • Power Source: AC adapter or battery-operated (Li-ion battery)

Purpose of Use

The SII DPU-S series is specifically designed for mobile printing tasks in industries such as retail for printing receipts, healthcare for patient records and labels, or field services for on-site reports and invoicing. Its portability and ease of use make it an invaluable tool for professionals who need reliable printing capabilities outside of traditional office environments.

How to Use

To get the most out of the SII DPU-S series printers:

  1. Installation: Easily integrate the printer with existing systems using the provided drivers and connectivity options.
  2. Operation: Load the thermal paper, connect to a power source, and pair with a device to start printing immediately.
  3. Maintenance: Regular cleaning and proper storage will ensure the longevity and performance of the printer.
  4. Troubleshooting: Refer to the comprehensive user manual for guidance on resolving common issues or configuration challenges.

Supported OS/Application/Industries

Compatible with most operating systems including Windows, iOS, and Android, the DPU-S series is versatile for integration into various business processes. It's particularly useful in retail, healthcare, logistics, and any field requiring robust mobile printing solutions.

Benefits & Compatibility

  • Enhanced Productivity: Rapid print capabilities reduce transaction and processing times.
  • Mobility and Flexibility: Lightweight and battery-powered options enhance mobility.
  • Ease of Integration: Broad compatibility with operating systems and software applications simplifies deployment in diverse tech environments.

Warranty and FAQs

Each printer in the DPU-S series comes with a standard one-year warranty covering service and parts. NEO Digital's FAQ section provides quick answers to common setup and operational questions, helping users maximize their printer's capabilities.

Delivery Services (UAE)

NEO Digital ensures fast and secure delivery across the UAE, with careful handling to guarantee that your device arrives in perfect condition and on time.

After Sales Support

Dedicated after-sales support ensures any queries or concerns related to the DPU-S series are swiftly addressed, guaranteeing satisfaction and optimal use of your investment.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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