NEOTECH
DASCOME 24 Pins 80-Col. Dot Matrix printer 2600
DASCOME 24 Pins 80-Col. Dot Matrix printer 2600
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
DASCOM 2600 Dot Matrix Printer – Dependable Narrow-Format Printing
Overview:
The DASCOM 2600 Dot Matrix Printer offers reliable and efficient printing for businesses that require narrow-format document production. With its compact design and robust performance, this printer is a valuable asset in environments where space is limited but print quality and durability are paramount.
Product Description:
Featuring a 24-pin print head, the DASCOM 2600 delivers crisp and clear prints on up to 80 columns, making it suitable for various applications such as invoices, receipts, and multipart forms. Its sturdy construction and user-friendly features ensure consistent performance, even in demanding office environments, with minimal maintenance requirements.
Key Features:
- High-Quality Printing: 24-pin mechanism ensures precise and detailed prints, ideal for text and graphics.
- Narrow-Format Support: Handles media up to 80 columns wide efficiently.
- Versatile Paper Handling: Capable of processing single sheets, continuous feed paper, and multipart forms.
- Compact Design: Space-saving design perfect for small workspaces.
Product Quality and Performance:
The DASCOM 2600 is built to deliver dependable performance, designed to withstand heavy use in busy office settings. Its combination of durability and print quality makes it a reliable solution for businesses seeking cost-effective, high-performance printing.
Specifications:
- Printing Method: Impact dot matrix.
- Number of Pins: 24 pins.
- Maximum Print Width: 80 columns.
- Print Speed: Up to 375 cps (characters per second).
- Connectivity: USB and Parallel.
- Ribbon Life: Capable of printing up to 4 million characters.
Purpose of Use:
The DASCOM 2600 is particularly suitable for environments where space is limited, such as small offices, front desks, and point-of-sale terminals. It's ideal for printing a variety of documents including receipts, invoices, and shipping labels.
How to Use:
Connect the printer to your computer using the provided USB or parallel interface, install the necessary drivers, load the paper or forms, and adjust the settings via the onboard control panel or through your computer to start printing. Regular maintenance such as ribbon replacement and periodic cleaning will ensure continued high-quality output and longevity of the printer.
Supported OS/Application/Industries:
The printer supports various operating systems including Windows, making it suitable for a wide range of applications. Its reliable printing capabilities make it especially beneficial for industries requiring precise, narrow-format document printing.
Benefits & Compatibility:
The DASCOM 2600 enhances workplace efficiency with its fast print speeds and ability to handle various paper types. Its compact design makes it an excellent choice for offices with limited space, offering robust functionality without occupying too much room.
Warranty and FAQs:
Includes a standard manufacturer’s warranty. Extended warranty options and comprehensive FAQs are available on the NEO Digital support page or through direct customer service interactions.
Delivery Services (UAE):
NEO Digital offers prompt and secure delivery services across the UAE, ensuring that your printer setup is straightforward and hassle-free.
After Sales Support:
Our dedicated after-sales support team provides extensive assistance, from setup and configuration to troubleshooting and maintenance, ensuring that your DASCOM 2600 operates efficiently.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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