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Citizen Systems CL-E321 Thermal Transfer + Direct Thermal (White)

Citizen Systems CL-E321 Thermal Transfer + Direct Thermal (White)

Regular price Dhs. 1,136.00 AED
Regular price Dhs. 1,287.00 AED Sale price Dhs. 1,136.00 AED
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Tax included. Shipping calculated at checkout.


Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Citizen Systems CL-E321 Thermal Transfer + Direct Thermal Printer – White"


The Citizen Systems CL-E321 in white combines elegant aesthetics with versatile functionality, offering both thermal transfer and direct thermal printing capabilities. This dual-mode printer is an excellent choice for businesses that value both style and performance, making it a perfect fit for modern retail spaces, stylish offices, and any setting that appreciates design as much as utility.

Product Description:

Featuring a sleek white casing, the CL-E321 not only looks good but also performs exceptionally with its dual printing technology. It can switch between thermal transfer for lasting labels and direct thermal for quick receipts, making it incredibly flexible for various business needs. With a high resolution of 300 dpi, it ensures detailed prints that are clear and crisp. The printer is designed to be user-friendly, with easy media loading and a simple interface, reducing downtime and enhancing productivity.

Key Features:

  • Dual Printing Modes: Thermal transfer and direct thermal options to suit different printing needs.
  • High Print Resolution: 300 dpi for precise, detailed outputs.
  • Elegant White Design: Enhances workplace aesthetics and complements modern decor.
  • Media Versatility: Supports a wide range of media sizes and types.
  • Connectivity: Comes with USB, Ethernet, and optional Wi-Fi capabilities.

Product Quality and Performance:

The Citizen CL-E321 is recognized for its robust build and reliable performance, suitable for continuous use in demanding environments. Its ability to switch between different printing modes allows for flexibility in handling various tasks, from durable label printing to fast receipt generation.


  • Dimensions: 210mm x 280mm x 180mm
  • Weight: 4.5 kg
  • Printing Methods: Thermal Transfer and Direct Thermal
  • Max Print Width: 4.1 inches
  • Max Roll Diameter: 5 inches
  • Resolution: 300 dpi
  • Interface: USB, Ethernet, Optional Wi-Fi

Purpose of Use:

This printer is ideal for businesses that need a versatile, high-quality printing solution that can adapt to various requirements, such as boutique stores, stylish healthcare facilities, and contemporary offices.

How to Use:

To operate the CL-E321, connect it to your network or computer, load the media, and select the desired printing mode. Maintain the printer by regularly cleaning the print head and ensuring the firmware is updated for optimal performance.

Supported OS/Application/Industries:

Compatible with Windows, macOS, and Linux, the CL-E321 serves a broad spectrum of industries including retail, healthcare, and corporate sectors.

Benefits & Compatibility:

The dual-mode functionality of this printer provides significant operational flexibility, reducing equipment needs and accommodating various printing applications with one device. Its stylish design and advanced features make it a valuable addition to any professional setting.

Warranty and FAQs:

Comes with a one-year warranty, with detailed support and troubleshooting guides available on the NEO Digital website to assist customers in maximizing their printer's capabilities.

Delivery Services (UAE):

NEO Digital offers prompt and careful delivery services across the UAE, ensuring your printer arrives in perfect condition and ready for use.

After Sales Support:

Our dedicated support team is committed to providing exceptional after-sales service, helping customers with any issues that may arise to ensure satisfaction and optimal use of the printer.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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