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NEOTECH

Citizen Systems CL-S700II Thermal Transfer + Direct Thermal

Citizen Systems CL-S700II Thermal Transfer + Direct Thermal

Regular price Dhs. 4,976.00 AED
Regular price Dhs. 4,384.00 AED Sale price Dhs. 4,976.00 AED
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Tax included. Shipping calculated at checkout.

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Citizen Systems CL-S700II Thermal Transfer + Direct Thermal

Overview:

The Citizen Systems CL-S700II is a durable and high-performing printer that provides both thermal transfer and direct thermal printing options. It is engineered to accommodate the rigorous demands of high-volume printing environments, making it ideal for industrial, retail, and healthcare sectors.

Product Description:

The CL-S700II stands out with its robust design and versatile printing capabilities, allowing users to switch between thermal transfer for long-lasting labels and direct thermal for quicker, less permanent applications. This printer features a large, open-access design for easy media loading, a powerful motor capable of handling large rolls of media, and a user-friendly LCD control panel that simplifies operation. With a resolution of 203 dpi and fast print speeds, the CL-S700II ensures efficient, high-quality output for all types of labeling needs.

Key Features:

  • Dual Printing Technologies: Thermal transfer for durability and direct thermal for convenience.
  • High Performance: Supports high-volume printing with excellent speed and reliability.
  • User-Friendly Design: Large graphical LCD for easy operation and configuration.
  • Durable Construction: Built to withstand tough industrial environments.
  • Flexible Media Handling: Accommodates a wide variety of media sizes and types.

Product Quality and Performance:

The CL-S700II is built for continuous operation in demanding settings. Its metal construction and high durability make it a reliable choice for businesses that require a workhorse printer to handle large print jobs efficiently. Its thermal transfer and direct thermal printing capabilities ensure adaptability for various applications, from shipping labels to retail tags.

Specifications:

  • Dimensions: 273mm x 500mm x 308mm
  • Weight: 15.5 kg
  • Print Method: Thermal Transfer and Direct Thermal
  • Max Print Width: 4.1 inches
  • Max Roll Diameter: 8 inches
  • Resolution: 203 dpi
  • Interface: USB, Serial, Parallel, Ethernet

Purpose of Use:

This printer is particularly suited for applications in manufacturing and warehousing where durable labels are essential. It is also highly effective in retail settings for creating high-quality price tags and product labels, as well as in healthcare environments for patient identification and specimen labeling.

How to Use:

To begin using the CL-S700II, install it by connecting to your network or directly to a computer, load the media and ribbon if using thermal transfer, configure the settings through the LCD panel, and start printing. Regular maintenance includes cleaning the print head and ensuring the media sensors are clear to maintain optimal performance.

Supported OS/Application/Industries:

The CL-S700II supports various operating systems, including Windows, making it adaptable to many business sectors and applications. Its dual printing technology caters to both temporary and permanent labeling needs across diverse industries.

Benefits & Compatibility:

The printer's dual-mode functionality allows for significant operational flexibility, enabling businesses to manage their printing resources efficiently. It provides cost-effective solutions by accommodating different types of media and printing techniques under one unit.

Warranty and FAQs:

Includes a standard one-year manufacturer's warranty. NEO Digital provides extensive support through an online portal, offering FAQs and troubleshooting guides to help users maximize their printer's capabilities.

Delivery Services (UAE):

NEO Digital ensures reliable and prompt delivery services throughout the UAE, focusing on customer satisfaction and readiness for immediate use.

After Sales Support:

Our dedicated support team is committed to providing excellent after-sales service, assisting with any issues to ensure smooth and efficient printer operation.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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