NEOTECH
Citizen Systems MD-910
Citizen Systems MD-910
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Citizen Systems MD-910: Compact Mobile Dot Matrix Printer
Overview:
The Citizen Systems MD-910 is designed for professionals who require mobility and reliability in their printing solutions. This compact dot matrix printer is ideal for applications in logistics, field services, and any setting where printing on the go is necessary.
Product Description:
The MD-910 offers the durability and versatility needed for on-the-go printing, with a robust design that can withstand the challenges of mobile environments. Utilizing dot matrix technology, it provides reliable, high-quality printing of multi-part forms and documents, making it a valuable tool for professionals who need to produce hard copies in field settings.
Key Features:
- Mobile Dot Matrix Technology: Ensures consistent printing on a variety of media, including multipart forms.
- Compact and Rugged Design: Built to endure rough handling and varying outdoor conditions.
- High Portability: Lightweight and easy to carry, making it ideal for fieldwork.
- Long Battery Life: Designed for extended use to ensure productivity throughout the workday.
- Flexible Connectivity: Includes options for USB and serial connections, enhancing compatibility with various devices.
Product Quality and Performance:
The MD-910 is constructed to meet the demands of outdoor and mobile use, ensuring that it not only performs consistently but also remains reliable under challenging conditions. Its print mechanism is designed to handle multiple copies simultaneously, which is essential for delivering invoices, receipts, and other critical documents on the spot.
Specifications:
- Print Method: 9-pin serial dot matrix
- Paper Type: Roll paper, single sheets, multipart forms
- Print Speed: Up to 2.5 lines per second
- Connectivity: USB, Serial
- Battery Life: Capable of printing up to 2000 lines on a single charge
- Dimensions: 160mm (W) x 260mm (D) x 70mm (H)
- Weight: 1.2 kg
Purpose of Use:
The MD-910 is perfectly suited for professionals in logistics, emergency services, and field operations where printing needs cannot be tethered to a stationary location. Its ability to handle various types of media and produce multiple part forms on demand is particularly valuable in these sectors.
How to Use:
To operate the MD-910, connect it to a power source or ensure the battery is fully charged, load the paper or forms, connect it to a device via USB or serial port, and begin printing. Regular maintenance involves cleaning the print head and paper feed mechanism to prevent jams and ensure consistent print quality.
Supported OS/Application/Industries:
The MD-910 supports various operating systems, including Windows and Linux, making it highly versatile for integration into different technology setups in fields like transportation, public safety, and utilities.
Benefits & Compatibility:
- Reliable Printing on the Go: Enables high-quality document printing in any setting.
- Robustness: Withstands environmental challenges, ensuring longevity and dependability.
- Ease of Use: Simple functionality allows for quick setup and operation in the field.
- Multi-part Form Printing: Vital for producing duplicates in logistics and service calls.
Warranty and FAQs:
The Citizen Systems MD-910 comes with a one-year manufacturer's warranty, providing protection against defects and malfunctions. Comprehensive FAQs and support documentation are available through NEO Digital’s customer service platform.
Delivery Services (UAE):
NEO Digital ensures timely and secure delivery of the MD-910 across the UAE, so businesses can quickly benefit from its mobile printing capabilities.
After Sales Support:
Our dedicated after-sales team is ready to assist with any operational queries or technical issues, helping users maximize the functionality and benefits of their mobile printer.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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