NEOTECH
EcoTank L810 Single Function InkTank Photo Printer
EcoTank L810 Single Function InkTank Photo Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
Introduction
The EcoTank L810 Single Function InkTank Photo Printer is specifically designed for photo enthusiasts and professionals who require exceptional print quality and cost-effective performance. This printer is ideal for producing high-quality photos, artistic prints, and vibrant color documents.
Key Features
- High-Quality Photo Printing: Delivers outstanding print resolution with a sophisticated ink system that produces vibrant, lifelike colors and deep blacks.
- Ultra-Low-Cost Printing: EcoTank technology reduces ink costs by using high-capacity, refillable ink tanks instead of cartridges.
- Large Format Prints: Capable of printing borderless photos up to A4 size, suitable for photography exhibitions and portfolios.
- User-Friendly Interface: Features a touchscreen display for easy navigation and control of printing settings.
Product Quality and Performance
The EcoTank L810 is engineered to provide reliable performance and superb print quality, using advanced Micro Piezo technology to ensure precise ink placement and incredible detail in every print.
Specifications
- Print Speed: Offers efficient print speeds without compromising on the quality of photo prints.
- Resolution: High resolution printing up to 5760 x 1440 dpi for sharp, detailed images.
- Connectivity: Includes USB connectivity for straightforward connection to computers and other devices.
- Paper Handling: Supports a variety of photo paper types and sizes, enhancing its versatility for different printing needs.
Purpose of Use
The EcoTank L810 is perfect for photographers, graphic designers, and anyone who values professional-grade photo prints. It's particularly useful for printing high-quality photos, promotional materials, and portfolio pieces.
How to Use
This printer is designed for easy operation, with a clear touchscreen interface and simple navigation. Regular maintenance, such as keeping the ink tanks filled and performing routine printer head cleanings, will ensure optimal print quality and device longevity.
Supported Industries
Ideal for the arts, photography, and creative sectors, as well as businesses and individuals who need reliable, high-quality photo printing capabilities for their professional or personal projects.
Benefits & Compatibility
The EcoTank L810 provides exceptional benefits in terms of print quality and cost savings. Its refillable ink tank system offers a significant reduction in ink cost per print, making it an economical choice for high-volume users.
Warranty and FAQs
Comes with a standard warranty, enhanced by NEO Digital’s customer support services. An FAQ section provides quick solutions to common issues and tips for maintaining the printer’s performance.
Delivery Services
NEO Digital offers fast and reliable delivery across the UAE, ensuring that your printer is delivered promptly and ready for use.
After Sales Support
Our dedicated customer support team provides excellent after-sales service, including technical assistance and troubleshooting, to help you get the most out of your EcoTank L810.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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