NEOTECH
POSTOUCH Pos System PT-525C
POSTOUCH Pos System PT-525C
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
Enhance Your Business Efficiency with the POSTOUCH PT-525C POS System
Unlock the potential of your business with the POSTOUCH PT-525C, a compact and versatile POS system designed specifically for the needs of small to medium-sized retail and hospitality businesses. This system combines high performance and durability, offering a reliable solution for managing daily transactions and improving customer service.
Key Features
- Compact Design: Ideal for environments where space is at a premium, without compromising on functionality or performance.
- Powerful Processing Capabilities: Equipped with an Intel Celeron processor, ensuring smooth operation even during peak hours.
- User-Friendly Interface: Features a 10.4-inch touchscreen display that provides intuitive navigation and quick access to necessary features.
- Diverse Connectivity Options: Includes essential ports such as USB, Ethernet, and serial connections, facilitating easy integration with other devices.
Product Quality and Performance
The POSTOUCH PT-525C is crafted for optimal performance and durability:
- Reliable Functionality: Designed to handle continuous use, perfect for busy retail and hospitality settings.
- Build Quality: Made with robust materials that withstand the wear and tear of daily operations.
- Customer Satisfaction: Highly praised by users for its efficiency, compact design, and ease of use.
Specifications
- Processor: Intel Celeron
- Memory: 2GB RAM, expandable up to 4GB
- Storage: 32GB SSD, ensuring quick access to data and applications
- Display: 10.4-inch TFT LCD touchscreen
- Connectivity: USB, Ethernet, Serial
- Operating System: Compatible with Windows 10
- Dimensions: 265mm x 285mm x 180mm
- Weight: 3.5 kg
Purpose of Use
Perfect for small cafes, boutique retail stores, or any setting where efficient space management is crucial. The PT-525C enhances service delivery by streamlining transactions and providing fast, reliable customer interactions.
How to Use
The PT-525C is designed for straightforward setup and use, with detailed instructions for installation and daily operation. It features a simple, user-friendly interface that minimizes training time for staff.
Supported OS/Application/Industries
- Operating Systems: Fully supports Windows 10, allowing for flexibility in various retail and hospitality software environments.
- Industries: Best suited for the hospitality and retail sectors, particularly where space saving is important and reliability is critical.
Benefits & Compatibility
- Space Efficiency: Its compact design helps maximize counter space while maintaining full POS functionality.
- Ease of Integration: Easily connects with existing systems and peripherals, enhancing your operational capability without extensive modifications.
Warranty and FAQs
- Warranty Information: Comes with a one-year warranty, with options for extended coverage to ensure long-term reliability.
- FAQs: An extensive FAQ section on NEO Digital provides answers to common queries and offers tips for optimizing the use of your POS system.
Delivery Services (UAE)
NEO Digital offers reliable and speedy delivery across the UAE, ensuring that your new POS system is delivered promptly and ready for immediate use.
After Sales Support
Our expert after-sales support team is ready to assist with any issues or questions, helping you get the most out of your POSTOUCH PT-525C.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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