NEOTECH
Cassida Currency Counter – TITANIUM
Cassida Currency Counter – TITANIUM
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Cassida TITANIUM Currency Counter is a powerhouse in cash management, designed for high-volume environments where speed and accuracy are critical. This robust machine is enhanced with advanced counterfeit detection technologies, including ultraviolet (UV), magnetic (MG), and infrared (IR), ensuring that every bill counted is also verified for authenticity.
Key Features
- Advanced Counterfeit Detection: Features UV, MG, and IR sensors to detect counterfeit bills with precision.
- High-Speed Operation: Counts up to 1,800 bills per minute, maximizing productivity for busy operations.
- Large Hopper Capacity: Accommodates up to 500 bills, enabling efficient, large batch processing.
Product Quality and Performance
- Durability: Constructed to withstand continuous use in demanding settings such as banks, casinos, and large retail.
- Positive Feedback: Widely recognized for its reliability and the advanced security measures it provides.
Specifications
- Counting Speed: 1,800 bills per minute.
- Counterfeit Detection: UV, MG, and IR for comprehensive fraud prevention.
- Display: Large, intuitive LCD that facilitates easy operation and navigation.
Purpose of Use
Ideal for financial institutions, retail chains, and entertainment venues that manage large volumes of cash daily and require both speed and security in their operations.
How to Use
- Setup: Plug-and-play setup with no complicated installation required.
- Operation: Easy-to-use interface allows users to quickly select counting modes and start processing with minimal training.
Supported OS/Application/Industries
- Broad Compatibility: Perfectly suited for financial, retail, and hospitality industries, enhancing security and operational efficiencies.
Benefits & Compatibility
- Operational Efficiency: Significantly reduces the time spent on cash processing tasks while ensuring accuracy and security.
- Scalability: Adapts to varying business sizes and types, from small retailers to large financial institutions.
Warranty and FAQs
- Warranty: Offers a robust one-year warranty covering all parts and labor, backed by excellent customer support.
- FAQs: Detailed FAQ section on NEO Digital’s website provides solutions and tips for optimal use of the currency counter.
Delivery Services (UAE)
- Efficient and Reliable Delivery: Ensures that your currency counter is delivered promptly and safely throughout the UAE, ready for immediate deployment.
After Sales Support
- Comprehensive Support: Dedicated support team available to assist with any issues, ensuring long-term satisfaction and performance.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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