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NEO Digital

SII DPU-D series

SII DPU-D series

Regular price Dhs. 3,085.00 AED
Regular price Dhs. 3,090.00 AED Sale price Dhs. 3,085.00 AED
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Tax included. Shipping calculated at checkout.

Shipping

Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Overview

The SII DPU-D series consists of rugged, compact mobile printers that are perfect for professionals who require reliable printing solutions in mobile environments. Known for their durability and versatility, these printers are well-suited for applications in field services, retail, and public safety where printing on the go is essential.

Key Features

  • High Mobility: Lightweight and compact, these printers are designed for easy transportation and operation in various mobile settings.
  • Robust Design: Engineered to withstand the challenges of outdoor and rough environments with enhanced durability.
  • Flexible Connectivity: Offers a range of connectivity options, including Bluetooth, USB, and Wi-Fi, to ensure seamless integration with existing mobile devices and systems.
  • High-Speed Printing: Capable of printing at high speeds, ensuring quick receipt and document generation to enhance workflow efficiency.
  • Battery Efficiency: Equipped with long-lasting batteries for extended use, minimizing the need for frequent recharging.

Product Quality and Performance

The DPU-D series is built to deliver high performance under demanding conditions. These printers produce high-quality prints quickly and reliably, ensuring that professionals can maintain productivity without concerns over equipment failure, regardless of the operating environment.

Specifications

  • Dimensions: Vary by model but typically compact and easy to handle
  • Print Method: Direct thermal printing
  • Resolution: 203 dpi, providing clear and legible prints
  • Print Speed: Up to 100 mm per second
  • Connectivity Options: Bluetooth, USB, Wi-Fi (model dependent)
  • Battery Life: Designed for full-shift operations

Purpose of Use

The SII DPU-D series is designed for use by professionals in industries that require mobility and reliability. It is particularly effective for field service technicians, retail employees for point-of-sale activities, and public safety officials who need to print tickets and reports directly from their vehicles or in the field.

How to Use

To effectively utilize the SII DPU-D series printers:

  1. Installation: Connect the printer to your mobile device or system via the chosen connectivity method. Install necessary drivers or apps if required.
  2. Operation: Load the thermal paper, power on the printer, configure settings via the connected device, and begin printing.
  3. Maintenance: Regular maintenance includes cleaning the printer head and exterior to maintain optimal performance and extend the life of the device.
  4. Troubleshooting: Refer to the user manual for common issues or contact NEO Digital’s support for assistance with more complex problems.

Supported OS/Application/Industries

These printers support various operating systems, including Windows, Android, and iOS, making them highly adaptable for integration into different technological environments. Ideal for public safety, retail, and field service applications where quick, reliable printing is crucial.

Benefits & Compatibility

  • Enhanced Productivity: Fast print speeds and easy-to-carry design improve operational efficiency.
  • Durability: Built to resist environmental stress, ensuring reliability in harsh conditions.
  • Ease of Integration: Flexible connectivity options allow for easy integration with a variety of mobile devices and systems.

Warranty and FAQs

The DPU-D series comes with a standard one-year warranty, covering parts and labor for repairs due to manufacturing defects. NEO Digital's FAQ section provides solutions to common setup and operational questions, helping users troubleshoot and maintain their devices effectively.

Delivery Services (UAE)

NEO Digital offers reliable and prompt delivery across the UAE, ensuring that your products are delivered safely and ready for immediate use.

After Sales Support

Our dedicated support team is available to assist with any setup or operational questions, ensuring you can fully leverage the capabilities of your SII DPU-D series printers.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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