NEOTECH
Bixolon SRP-E302K
Bixolon SRP-E302K
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Bixolon SRP-E302K is a thermal receipt printer that offers a blend of affordability, performance, and reliability, making it an ideal choice for small to medium-sized retail and hospitality businesses. Designed to provide fast, quiet, and efficient printing solutions, this model enhances customer service and operational efficiency.
Key Features
- High Print Speeds: Delivers receipts at speeds up to 220 mm/second, reducing customer wait times and boosting transaction efficiency.
- Compact Design: Features a small footprint that fits easily on counters with limited space, perfect for cramped retail environments and kitchens.
- Easy Connectivity: Equipped with USB and Serial interfaces as standard, ensuring seamless integration with existing systems.
- Reliable Performance: Built to handle high-volume environments with a printing mechanism that supports up to 150 km of thermal paper and a cutter life of 1.5 million cuts.
- Eco-Friendly: Offers paper-saving features that reduce the length of printouts and help lower total cost of ownership.
Product Quality and Performance
The Bixolon SRP-E302K is engineered to provide consistent and reliable performance, which is crucial for businesses that operate in fast-paced settings. Its durable construction and quality printing capabilities ensure that the printer can handle the demands of heavy use without compromising output quality.
Specifications
- Dimensions: 145 mm (W) x 200 mm (D) x 145 mm (H)
- Print Method: Direct thermal
- Resolution: 180 dpi
- Print Speed: Up to 220 mm per second
- Interfaces: USB + Serial
- Paper Width: Supports paper widths up to 80 mm
Purpose of Use
The SRP-E302K is designed for businesses needing efficient, high-volume printing, such as retail stores, restaurants, and cafes. It is especially suitable for places like checkout counters, food service areas, and anywhere space is at a premium and quick service is essential.
How to Use
To effectively use the Bixolon SRP-E302K:
- Installation: Connect the printer to your point of sale system using the provided USB or Serial cables. Install any required drivers or software from Bixolon.
- Operation: Load the thermal paper roll, configure the printer settings through your POS system, and start printing receipts.
- Maintenance: Regularly clean the exterior and interior of the printer, especially the thermal head and cutter, to maintain optimal performance and longevity.
- Troubleshooting: Refer to the user manual for basic troubleshooting. For more complex issues, contact NEO Digital’s technical support for assistance.
Supported OS/Application/Industries
This printer is compatible with various operating systems, including Windows, Android, and iOS, making it versatile for integration into diverse POS environments. It is particularly useful in retail and hospitality, where efficient and reliable receipt printing is critical.
Benefits & Compatibility
- Speed and Efficiency: High-speed printing capabilities ensure efficient service delivery.
- Compact and Practical: Small size allows for easy placement and operation in tight spaces.
- Cost-Effective: Economical both in upfront cost and ongoing expenses due to paper-saving features and durability.
Warranty and FAQs
The Bixolon SRP-E302K comes with a standard manufacturer’s warranty, which typically covers parts and labor for one year. NEO Digital's FAQ section provides additional support for setup, usage tips, and troubleshooting advice.
Delivery Services (UAE)
NEO Digital provides prompt and secure delivery across the UAE, ensuring that your new printer arrives ready for immediate use.
After Sales Support
Our dedicated support team offers comprehensive assistance with any setup, integration, or usage queries, ensuring you can fully leverage the capabilities of your Bixolon SRP-E302K printer.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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