NEOTECH
Brother JK17B Home Sewing Machine
Brother JK17B Home Sewing Machine
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Brother JK17B Home Sewing Machine is designed for simplicity and ease of use, making it ideal for beginners and casual sewists looking for a reliable machine for a variety of home sewing projects. This model combines versatility with functionality to handle everything from basic sewing tasks to more complex decorative stitching.
Key Features
- Versatile Stitch Options: Offers 17 built-in stitches, including utility, decorative, and stretch stitches, providing a range of possibilities for personalizing projects.
- Automatic 4-Step Buttonhole: Makes buttonhole sewing quick and easy, ensuring professional results every time.
- Top Drop-In Bobbin: Simplifies setting up and monitoring your bobbin thread supply.
- Adjustable Stitch Length and Width: Customize each stitch according to the specific needs of your project.
- Free Arm Sewing: Convertible sewing area for cuffs and sleeves, enhancing the machine’s versatility.
Product Quality and Performance
The Brother JK17B is constructed with the quality and durability expected from Brother products. It operates smoothly on a variety of fabrics, from light silks to heavier denims, making it suitable for everyday sewing and crafting projects.
Specifications
- Dimensions: 400 mm x 180 mm x 300 mm
- Weight: 6 kg
- Maximum Stitch Width: 5mm
- Maximum Stitch Length: 4mm
- Power Source: Standard AC adapter
- Included Accessories: Zigzag foot, buttonhole foot, zipper foot, button sewing foot, bobbins, needle set, screwdriver, and darning plate
Purpose of Use
This machine is excellent for:
- Individuals new to sewing or those looking for a simple machine for occasional use.
- Home crafters interested in undertaking a variety of sewing projects such as garment making, home décor, and alterations.
- Experienced sewers needing a secondary, lightweight machine for quick tasks or travel.
How to Use
- Setup: Install the bobbin, thread the machine according to the printed guide, and select your stitch.
- Operation: Adjust the stitch settings to fit your project, place the fabric under the presser foot, and start sewing using the foot pedal.
- Maintenance: Keep the machine clean by regularly dusting and removing lint from the bobbin area; oil as directed in the manual.
- Troubleshooting: Consult the user manual for common issues such as thread bunching or uneven stitching, and how to adjust tension and presser foot pressure.
Supported Applications
- General Sewing: Capable of handling basic repairs, alterations, and garment construction.
- Decorative Projects: Use decorative stitches for embellishing items or creating unique craft projects.
- Custom Home Décor: Easily sew curtains, pillowcases, and other home furnishings.
Benefits & Compatibility
- User-Friendly Features: Designed with beginners in mind, the JK17B simplifies sewing with its straightforward features and easy threading system.
- Flexibility in Projects: Offers enough stitch variety to explore different sewing techniques and applications.
- Compact Design: Easy to store and perfect for small sewing spaces or for taking to classes.
Warranty and FAQs
Comes with a standard Brother warranty for peace of mind. NEO Digital’s FAQ section provides extensive support for setup, usage, and maintenance.
Delivery Services (UAE)
NEO Digital ensures quick and reliable delivery across the UAE, so you can start sewing as soon as your machine arrives.
After Sales Support
Our customer support team is ready to assist with any operational questions or issues, helping you make the most of your Brother JK17B Home Sewing Machine.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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