NEOTECH
D-Link DCS-6500LH Compact Full HD Pan & Tilt Wi-Fi Camera
D-Link DCS-6500LH Compact Full HD Pan & Tilt Wi-Fi Camera
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Introduction:
Introducing the D-Link DCS-6500LH Compact Full HD Pan & Tilt Wi-Fi Camera, a versatile and powerful home security solution designed to offer comprehensive surveillance. This compact camera combines advanced features, including full HD video, pan & tilt capabilities, and Wi-Fi connectivity, to ensure you can monitor your home with ease and clarity.
Key Features:
- Full HD Video: The camera captures high-quality 1080p video, ensuring clear and detailed footage for effective monitoring.
- Pan & Tilt Functionality: With 340° pan and 90° tilt, you can cover a wide area and adjust the camera's view remotely to eliminate blind spots.
- Wi-Fi Connectivity: Easy setup and wireless operation make it simple to install and use the camera anywhere in your home.
- Motion & Sound Detection: Receive instant alerts on your smartphone when motion or sound is detected, allowing for real-time monitoring and quick response.
- Night Vision: Infrared LEDs provide clear video even in complete darkness, ensuring 24/7 surveillance.
- Two-Way Audio: Communicate with family members or pets through the built-in microphone and speaker, enhancing your home monitoring experience.
- Compact Design: The sleek and unobtrusive design allows the camera to blend seamlessly into any home decor.
- Cloud & Local Storage: Supports cloud recording and microSD card storage (up to 256GB) for flexible video storage options.
Product Quality and Performance:
The D-Link DCS-6500LH is crafted with precision, ensuring exceptional quality and performance. With its robust construction and advanced technology, this camera delivers reliable and clear surveillance footage. User testimonials highlight its ease of use, high video quality, and effective motion detection capabilities.
Specifications:
- Video Resolution: Full HD 1080p (1920 x 1080)
- Field of View: 360° horizontal, 90° vertical
- Connectivity: Wi-Fi 802.11n/g, Ethernet port
- Audio: Built-in microphone and speaker for two-way audio
- Storage: Supports microSD cards up to 256GB, cloud storage options
- Night Vision: Infrared LEDs for up to 16 feet of visibility in the dark
- Power Supply: 5V DC, 1A
- Dimensions: 77 x 77 x 121 mm
- Weight: 225 grams
Purpose of Use:
The D-Link DCS-6500LH is designed to provide comprehensive home security and surveillance. It's perfect for monitoring various areas of your home, including living rooms, nurseries, and entryways. Whether you're keeping an eye on your pets, checking in on family members, or ensuring your home's security, this camera offers the features you need.
How to Use:
To set up your D-Link DCS-6500LH, follow these steps:
- Download the D-Link app on your smartphone.
- Plug in the camera and connect it to your Wi-Fi network using the app.
- Follow the on-screen instructions to complete the setup.
- Adjust the camera's position using the pan and tilt controls in the app.
- Set up motion and sound detection alerts to receive notifications on your phone.
Supported OS/Application/Industries:
The D-Link DCS-6500LH is compatible with iOS and Android devices through the D-Link app. It's suitable for residential use, providing security and surveillance for homes, apartments, and small offices.
Benefits & Compatibility:
- Enhanced Security: Monitor your home from anywhere with real-time video and alerts.
- User-Friendly: Easy setup and intuitive app controls make it accessible for all users.
- Versatile Monitoring: Ideal for various applications, including home security, pet monitoring, and keeping an eye on loved ones.
Warranty and FAQs:
The D-Link DCS-6500LH comes with a one-year limited warranty. For common questions, visit our FAQ section on the D-Link website. For any issues, contact our customer support for assistance.
Delivery Services (UAE):
We offer reliable and prompt delivery services across the UAE, including all major cities and emirates. Our goal is to provide a swift and secure delivery experience for every customer.
After Sales Support:
Customer satisfaction is our top priority. We offer exceptional after-sales support to ensure you get the most out of your D-Link DCS-6500LH camera.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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