NEOTECH
Citizen Systems MD-911
Citizen Systems MD-911
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Citizen Systems MD-911: Durable Mobile Dot Matrix Printer
Overview:
The Citizen Systems MD-911 is engineered for professionals who need robust and reliable printing solutions in mobile or outdoor settings. Ideal for sectors like logistics, public safety, and utilities, this printer combines portability with the ruggedness needed for demanding field applications.
Product Description:
The MD-911 offers exceptional reliability in printing multipart forms, documents, and receipts in various outdoor and mobile environments. Featuring a tough design that withstands environmental stress and rough handling, this printer is equipped with a long-lasting battery and versatile connectivity options, including USB and Bluetooth, making it a top choice for professionals on the move.
Key Features:
- Mobile Dot Matrix Technology: Ensures reliable printing on a variety of paper types, including continuous forms and single sheets.
- Rugged Construction: Built to resist dust, moisture, and mechanical shock.
- Enhanced Portability: Compact and lightweight, with a robust battery for prolonged use.
- Multiple Connectivity Options: Features both USB and Bluetooth for easy pairing with other devices.
- High Print Speed: Efficiently handles printing tasks with quick output to minimize waiting times.
Product Quality and Performance:
Constructed to deliver consistent results under tough conditions, the MD-911 is a workhorse that professionals can depend on. Its dot matrix print mechanism is particularly effective for creating high-quality, legible prints in environments where digital devices might fail.
Specifications:
- Print Method: 9-pin serial dot matrix
- Paper Type: Compatible with single sheets, roll paper, and multipart forms
- Print Speed: Up to 3 lines per second
- Connectivity: USB, Bluetooth
- Battery Life: Capable of printing several hundred pages on a full charge
- Dimensions: 180mm (W) x 280mm (D) x 80mm (H)
- Weight: 1.5 kg
Purpose of Use:
The MD-911 is designed for professionals in logistics, field service, emergency response, and other sectors where on-the-go printing is essential. It excels in situations where durable and reliable printing is needed to produce forms, receipts, and reports directly in the field.
How to Use:
Charge the device fully, load the necessary paper or forms, connect to a mobile or computing device via USB or Bluetooth, and begin printing. Maintenance typically involves regular cleaning of the print head and checking for software updates to ensure optimal performance.
Supported OS/Application/Industries:
This printer is compatible with most operating systems, including Windows, macOS, and Linux, making it suitable for a wide range of applications and industries that require mobile printing capabilities.
Benefits & Compatibility:
- Dependable Printing in Tough Conditions: Designed to withstand harsh environments and provide reliable output.
- Flexible Connectivity: Easy integration with existing systems through multiple connection options.
- Long Battery Life: Ensures sustained operation in the field without the need for frequent recharging.
- Versatility: Handles various paper types and sizes for different printing needs.
Warranty and FAQs:
The Citizen Systems MD-911 comes with a one-year manufacturer’s warranty covering defects and malfunctions. Additional support and detailed FAQs are available through NEO Digital's customer service.
Delivery Services (UAE):
NEO Digital ensures prompt and secure delivery across the UAE, allowing businesses to quickly implement this robust mobile printing solution.
After Sales Support:
Our dedicated support team is available to provide assistance with setup, troubleshooting, and maintenance, ensuring you get the most out of your MD-911.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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