NEOTECH
Zebra ZD621 Barcode Label Printer
Zebra ZD621 Barcode Label Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Zebra ZD621 Barcode Label Printer builds on the legacy of Zebra’s popular printers, bringing enhanced features, superior durability, and exceptional performance to the table. Designed for use in environments where precision and reliability are critical, this printer is ideal for healthcare, retail, and industrial applications.
Key Features
- High-Quality Printing: Offers both thermal transfer and direct thermal printing options, with a high resolution of 300 dpi for crisp and clear labels.
- Enhanced Connectivity: Includes comprehensive connectivity options like USB, Ethernet, Wi-Fi, and Bluetooth, allowing for easy integration into various systems.
- User-Friendly Interface: Equipped with a color LCD touch screen and an intuitive menu for simple navigation and configuration.
- Robust Construction: Designed to withstand the rigors of continuous use in tough environments.
Product Quality and Performance
- Reliable Performance: Engineered to operate flawlessly in demanding settings, ensuring minimal downtime and maintenance.
- Consistency: Delivers consistent, high-quality prints with every job, crucial for maintaining barcode readability and compliance.
Specifications
- Print Methods: Thermal transfer and direct thermal.
- Resolution: 300 dpi for detailed and legible prints.
- Maximum Print Width: 4.27 inches, accommodating a variety of label sizes.
- Connectivity: Features USB, Ethernet, and optional Wi-Fi and Bluetooth.
Purpose of Use
The Zebra ZD621 is suitable for a wide range of applications, from printing retail price tags and warehouse inventory labels to detailed labels for lab specimens in healthcare settings.
How to Use
- Setup: Easy setup process with plug-and-play installation and on-screen wizards to guide through initial configuration.
- Operation: Intuitive controls and a responsive touch screen interface ensure that daily operations are straightforward, even for users with minimal technical knowledge.
Supported OS/Application/Industries
- Compatibility: Compatible with a variety of operating systems including Windows, macOS, and Linux, making it versatile for integration with existing IT infrastructure.
Benefits & Compatibility
- Versatility: Adaptable to multiple industries and capable of handling various media types and sizes.
- Efficiency: Quick print speeds and dependable output reduce bottlenecks and improve workflow efficiency.
Warranty and FAQs
- Warranty: Comes with a comprehensive one-year warranty, providing peace of mind and support for any issues.
- FAQs: NEO Digital offers an extensive FAQ section to help address common user concerns and optimize printer usage.
Delivery Services (UAE)
- Fast and Reliable Delivery: Ensures timely delivery across the UAE, helping businesses quickly implement their new printing solutions.
After Sales Support
- Excellent Support: Offers strong after-sales support, with access to technical assistance and routine maintenance to keep the printer running efficiently.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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