NEOTECH
Zebra ET50/ET55 Tablets
Zebra ET50/ET55 Tablets
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Zebra ET50 and ET55 are rugged enterprise tablets designed to offer the durability and functionality required for daily operations in industries such as retail, healthcare, and field services. These tablets combine the best of consumer-styled devices with enterprise-grade features, including enhanced connectivity and robust data capture capabilities.
Key Features
- Rugged Design: Engineered to withstand drops, spills, and exposure to dust and water, making them ideal for both indoor and outdoor environments.
- Flexible Operating Systems: Available with either Windows or Android systems, allowing businesses to choose the best fit for their technology ecosystem.
- Advanced Connectivity: Supports Wi-Fi and optional LTE for the ET55, ensuring reliable communication and data access in remote locations.
- High-Quality Display: Features a bright, sunlight-readable display, enhancing usability in all lighting conditions.
- Customizable Options: Offers optional features such as barcode scanning, hot-swappable batteries, and various mounting accessories to tailor the tablets to specific business needs.
Product Quality and Performance
- Performance: Equipped with powerful processors and ample memory to handle multiple applications simultaneously.
- Battery Life: Long-lasting battery options ensure full-shift productivity without the need for frequent recharging.
Specifications
- Display: 8.3-inch or 10.1-inch options with Corning Gorilla Glass for enhanced durability.
- Operating System Choices: Available with Android or Windows 10 IoT Mobile Enterprise.
- Connectivity: Wi-Fi, Bluetooth, and optional 4G LTE (ET55 model only).
- IP Rating: Certified IP65 for dust and water resistance.
Purpose of Use
The ET50/ET55 tablets are versatile tools for sectors requiring mobile computing solutions that can withstand harsh conditions, such as logistics, healthcare, and retail operations.
How to Use
- Setup: Easily integrate with existing systems using provided software tools; configure Wi-Fi or LTE settings for network access.
- Operation: Utilize built-in features and optional add-ons for data capture and communication tasks. Manage device settings through intuitive interfaces.
Supported OS/Application/Industries
- Compatibility: Compatible with various enterprise management software and applications, enhancing functionality across multiple sectors.
Benefits & Compatibility
- Enhanced Mobility: Provides the freedom to move operations outside of traditional environments without compromising on computing power.
- Adaptability: Customizable options and accessories allow the tablets to meet the unique demands of various professional settings.
Warranty and FAQs
- Warranty: Comes with a standard manufacturer's warranty that covers defects and accidental damage.
- FAQs: NEO Digital’s website features an extensive FAQ section to assist users with setup, maintenance, and troubleshooting.
Delivery Services (UAE)
- Rapid and Secure Delivery: Ensures quick and safe delivery across the UAE, enabling businesses to deploy new technology efficiently.
After Sales Support
- Comprehensive Customer Support: Provides thorough after-sales service, including technical support and warranty service, to maximize device performance and lifespan.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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