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NEOTECH

Brother Wireless MFC-L2820DW Monochrome Laser

Brother Wireless MFC-L2820DW Monochrome Laser

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Brother Wireless MFC-L2820DW Monochrome Laser All-in-One Printer – Streamline Your Office Workflow"

Overview:

The Brother Wireless MFC-L2820DW is a dynamic all-in-one monochrome laser printer that simplifies office tasks by combining printing, scanning, copying, and faxing into one efficient machine. With its wireless capabilities and compact design, it is ideal for small to medium-sized offices looking to enhance productivity without sacrificing space.

Product Description:

The Brother Wireless MFC-L2820DW offers reliable and high-quality printing with the convenience of wireless connectivity. This printer is designed to boost office efficiency with features like automatic duplex printing, a robust paper handling system, and fast print speeds. The intuitive interface and easy setup process make it a user-friendly choice for any office environment.

Key Features:

  • Multifunctional Capabilities: Print, scan, copy, and fax with one device.
  • Wireless Connectivity: Easily connect and print from multiple devices via Wi-Fi.
  • Automatic Duplex Printing: Save paper and time with two-sided printing.
  • High-Speed Printing: Experience fast printing speeds up to 32 pages per minute.
  • High-Quality Outputs: Produce sharp, professional documents with high resolution.

Product Quality and Performance:

The Brother Wireless MFC-L2820DW is built to last, providing consistent and reliable performance. Its robust design ensures it can handle the demands of a busy office, offering durability and efficiency. This printer is perfect for offices that require high-volume printing with minimal maintenance.

Specifications:

  • Print Technology: Monochrome Laser
  • Connectivity: Wi-Fi, Ethernet, USB
  • Print Speed: Up to 32 ppm (pages per minute)
  • Paper Capacity: 250 sheets
  • Dimensions: 15.7" x 16.1" x 12.5" inches
  • Weight: 26.5 lbs

Purpose of Use:

Ideal for small to medium-sized businesses or home offices that require a reliable printer for daily use. The MFC-L2820DW is especially suited for environments that demand high efficiency and versatility from their office equipment.

How to Use:

To start using the MFC-L2820DW, connect it to your network via Wi-Fi or Ethernet, install the necessary drivers on your devices, and utilize its multifunction capabilities. Manage print jobs easily from the device’s control panel or remotely via connected computers and mobile devices.

Supported OS/Application/Industries:

This printer supports various operating systems, including Windows, macOS, and Linux, making it adaptable to different business and personal environments, suitable for industries such as education, law, and general business.

Benefits & Compatibility:

The Brother Wireless MFC-L2820DW offers practical benefits such as enhanced workflow efficiency, reduced paper usage through duplex printing, and the flexibility of wireless connectivity, which allows for easy integration into any office setup.

Warranty and FAQs:

Brother provides a one-year limited warranty on the MFC-L2820DW, supported by comprehensive customer service to assist with any technical issues or operational questions.

Delivery Services (UAE):

NEO Digital ensures prompt and reliable delivery services across the UAE, with excellent customer service to handle any queries or concerns.

After Sales Support:

Our dedicated customer service team provides exceptional after-sales support, helping you with installation, troubleshooting, and maintenance to ensure your printer functions smoothly.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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