NEOTECH
DYMO LabelManager 500TS Label Maker
DYMO LabelManager 500TS Label Maker
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The DYMO LabelManager 500TS Label Maker is a sophisticated device equipped with a full-color touchscreen, designed to streamline the process of creating a variety of professional labels. Perfect for busy office environments, this label maker offers high-speed label output, extensive customization options, and an intuitive user interface.
Key Features
- Full-Color Touchscreen: Enables easy navigation and editing of labels with a touch-sensitive display.
- High-Speed Printing: Quickly produces labels at a rapid pace, suitable for high-demand use.
- Connectivity Options: Features USB connectivity for easy integration with PCs and Macs, allowing the use of DYMO Label Software.
- Versatile Label Creation: Supports a wide range of label widths and types, and offers numerous font sizes, styles, and graphics.
- Rechargeable Battery: Includes a rechargeable battery pack, reducing the need for frequent battery replacements.
Product Quality and Performance
The DYMO LabelManager 500TS is built to handle the demands of high-volume labeling with durability and precision. Its thermal printing technology ensures that labels are sharp and smudge-free, making it a reliable tool for creating durable and professional-looking labels.
Specifications
- Dimensions: 165 mm x 190 mm x 95 mm
- Weight: 850 g
- Display: Full-color touchscreen
- Print Resolution: 300 dpi
- Tape Compatibility: Uses DYMO D1 labels in 6, 9, 12, 19, and 24 mm widths
- Power Source: Rechargeable battery pack or AC adapter
- Connectivity: USB interface for digital integration
Purpose of Use
The DYMO LabelManager 500TS is ideal for professionals who require efficient, high-quality label production for organizing files, managing asset tagging, creating name badges, and more. It is particularly well-suited for use in offices, schools, and retail environments.
How to Use
- Setup: Charge the device using the AC adapter or ensure the battery pack is fully charged. Connect to a computer via USB if using DYMO Label Software.
- Operation: Use the touchscreen to select, customize, and print labels. Access advanced options for formatting and storing frequently used labels.
- Maintenance: Regularly clean the device and printer head to maintain optimal performance. Ensure the software is updated.
- Troubleshooting: Refer to the user manual for common issues or contact NEO Digital’s support for assistance.
Supported Applications
The LabelManager 500TS is versatile for any setting that requires clear, durable labels such as file management, inventory, classroom organization, and retail labeling.
Benefits & Compatibility
- Enhanced Productivity: The touchscreen and quick print speeds significantly cut down on the time it takes to produce labels.
- Customization: Extensive label customization options allow for tailored solutions to meet specific organizational needs.
- Ease of Use: Touchscreen interface and connectivity features make label creation straightforward and efficient.
Warranty and FAQs
The DYMO LabelManager 500TS comes with a two-year limited warranty covering manufacturing defects. NEO Digital's FAQ section provides further support for usage, care, and troubleshooting.
Delivery Services (UAE)
NEO Digital ensures prompt and secure delivery across the UAE, so your label maker is ready to use right out of the box.
After Sales Support
Our dedicated support team is available to assist with any setup, configuration, or operational questions, ensuring you can fully leverage the capabilities of your DYMO LabelManager 500TS.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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