NEOTECH
Laurastar Lift Steam Iron Pure, White
Laurastar Lift Steam Iron Pure, White
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Laurastar Lift Steam Iron Pure in White redefines home garment care with its professional steam system and ergonomic design. Perfect for those seeking a high-quality, efficient ironing solution, this model combines the power of a commercial steam iron with the convenience of a compact, portable design.
Key Features
- Professional Steam Pressure: Delivers a powerful steam burst that penetrates fabrics deeply for a flawless finish.
- 3-in-1 Design: Functions as an iron, steamer, and textile purifier to meet all your garment care needs.
- Portable and Compact: Lightweight and equipped with a handle, it's easy to carry from room to room or store away.
- Anti-Calc System: Ensures long-lasting performance by filtering water and preventing limescale buildup.
- Auto Shut-off: Enhances safety with an automatic shut-off feature when the iron is not in use.
Product Quality and Performance
The Laurastar Lift Steam Iron Pure is crafted from premium materials and engineered to deliver exceptional ironing results. Its advanced steam technology not only irons clothes effectively but also sanitizes them, killing 99.9% of bacteria and viruses, which is particularly beneficial for allergy sufferers.
Specifications
- Dimensions: 280 mm x 280 mm x 450 mm
- Weight: 5.3 kg
- Water Tank Capacity: 1.1 liters
- Power: 2200 Watts
- Steam Pressure: Constant pressure, 3.5 bars
- Color: White
Purpose of Use
Ideal for:
- Busy individuals or families needing quick and effective garment care.
- Fashion enthusiasts and professionals who require their outfits to be meticulously maintained.
- Health-conscious users who appreciate the hygienic benefits of steam purification.
How to Use
- Setup: Fill the water tank and turn on the iron to heat it up.
- Operation: Choose your desired steam level based on the fabric type. Use the iron for traditional ironing or use the steamer function to refresh and sanitize garments without contact.
- Maintenance: Regularly empty the water tank, rinse to remove any sediment, and use the anti-calc cartridge to minimize limescale.
- Troubleshooting: Check the user manual for guidance on resolving issues such as low steam output or automatic shut-off activation.
Supported Applications
- Ironing: Achieve crisp, wrinkle-free clothes with the precision tip for tough-to-reach areas.
- Steaming: Gently steams delicate fabrics and heavy linens without the risk of scorching.
- Sanitizing: Refreshes and purifies textiles, removing odors and potential allergens.
Benefits & Compatibility
- Versatile and Efficient: Saves time with its multi-functional capabilities and quick heating time.
- Easy to Use and Store: Ergonomic design and portable nature make it ideal for homes of all sizes.
- Eco-Friendly: Uses tap water and includes energy-saving features to reduce environmental impact.
Warranty and FAQs
Comes with a two-year warranty. NEO Digital’s FAQ section provides detailed support for maximizing the use of your Laurastar iron.
Delivery Services (UAE)
NEO Digital offers prompt and secure delivery across the UAE, ensuring your new steam iron arrives in perfect condition and ready to use.
After Sales Support
Our customer support team is available to assist with any operational queries or maintenance questions, helping you get the most out of your Laurastar Lift Steam Iron Pure.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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