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Citizen Systems CL-S700RII Thermal Transfer + Direct Thermal

Citizen Systems CL-S700RII Thermal Transfer + Direct Thermal

Regular price Dhs. 5,849.00 AED
Regular price Dhs. 6,189.00 AED Sale price Dhs. 5,849.00 AED
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Tax included. Shipping calculated at checkout.


Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Citizen Systems CL-S700RII Thermal Transfer + Direct Thermal


The Citizen Systems CL-S700RII is a robust printer designed to accommodate the rigorous demands of extensive printing tasks. Combining the versatility of thermal transfer and direct thermal technologies, this printer is suited for a variety of industries, including logistics, manufacturing, and retail.

Product Description:

The CL-S700RII excels in delivering high-quality prints, whether you need durable labels that withstand environmental conditions or rapid receipts for retail transactions. It features a powerful mechanism that ensures reliability and speed, capable of handling large volumes of media with ease. The printer's resolution of 203 dpi guarantees crisp, clear outputs, making it ideal for detailed barcodes and text. With its easy-access design, media loading and maintenance are straightforward, enhancing workflow efficiency.

Key Features:

  • Dual Printing Technologies: Offers the convenience of both thermal transfer for longevity and direct thermal for quick, cost-effective printing.
  • High Performance: Achieves fast print speeds without compromising on print quality.
  • Durable Construction: Engineered to perform reliably in high-demand settings.
  • User-Friendly Interface: Equipped with an intuitive control panel for simple operation.
  • Versatile Media Handling: Accommodates various sizes and types of media, including continuous, die-cut, and fanfold labels.

Product Quality and Performance:

The CL-S700RII is built for durability and designed to keep pace with continuous, heavy-duty printing. Its thermal transfer and direct thermal capabilities allow it to adapt to different printing needs, ensuring operational flexibility across various business applications.


  • Dimensions: 273mm x 500mm x 308mm
  • Weight: 15.5 kg
  • Print Method: Thermal Transfer and Direct Thermal
  • Max Print Width: 4.1 inches
  • Max Roll Diameter: 8 inches
  • Resolution: 203 dpi
  • Interface: USB, Serial, Parallel, Ethernet

Purpose of Use:

Ideal for settings that require reliable, high-volume printing, such as shipping and receiving areas, inventory management, and compliance labeling in pharmaceuticals. The CL-S700RII's capabilities make it particularly valuable for applications where label durability and print clarity are essential.

How to Use:

To operate the CL-S700RII, connect it to a power source and your network or computer, install the necessary drivers, load the media and ribbon (if using thermal transfer), set the desired printing mode, and start printing. Regular maintenance, such as cleaning the print head and adjusting the thermal print settings, will help maintain the printer’s performance.

Supported OS/Application/Industries:

This printer is compatible with Windows operating systems and is highly adaptable to various sectors requiring robust label printing solutions.

Benefits & Compatibility:

The CL-S700RII provides significant advantages by combining two printing technologies in one machine, offering businesses a cost-effective way to manage different labeling requirements. Its sturdy design and advanced printing capabilities ensure it can meet the demands of any high-output environment.

Warranty and FAQs:

Comes with a one-year manufacturer's warranty. NEO Digital provides comprehensive online support, including FAQs and troubleshooting guides, to assist users in maximizing their printer's capabilities.

Delivery Services (UAE):

NEO Digital ensures prompt and secure delivery services across the UAE, focusing on customer satisfaction and operational readiness.

After Sales Support:

Our dedicated support team offers exceptional after-sales service, ensuring that any issues are resolved promptly to maintain high levels of customer satisfaction and printer functionality.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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