NEOTECH
Epson Expression 13000XL A3 Flatbed Photo Scanner
Epson Expression 13000XL A3 Flatbed Photo Scanner
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
Introduction
The Epson Expression 13000XL A3 Flatbed Photo Scanner is engineered for professionals who require the highest level of detail and accuracy in their scanning projects. This top-of-the-line scanner is ideal for graphic artists, photographers, and archivists who demand precision and reliability for their large-format documents and images.
Key Features
- Exceptional Resolution: Offers a maximum optical resolution of 2400 x 4800 dpi, capturing the finest details and most subtle color nuances.
- A3 Scanning Capability: Large scan bed allows for handling of A3-sized documents, making it perfect for oversized artworks, large photographs, and detailed maps.
- Advanced Color Consistency: Features sophisticated image processing technology to ensure accurate color reproduction and excellent dynamic range.
- Efficient Workflow Integration: Comes with powerful image processing software that includes features for dust removal, grain reduction, and color correction to streamline the digitization process.
Product Quality and Performance
The Epson Expression 13000XL is built with durability and performance in mind, capable of meeting the rigorous demands of professional environments. It delivers consistently high-quality scans, ensuring that every detail of the original is preserved in the digital copy.
Specifications
- Scan Area: A3, 12.2 x 17.2 inches
- Color Depth: 48-bit color depth ensures rich, vibrant image reproduction.
- Scanning Speed: Quick scanning capabilities even at the highest resolution settings.
- Interface: USB 2.0 and optional network interface for flexible connectivity.
Purpose of Use
Designed for professionals in the fields of art, photography, and historical documentation, the Epson Expression 13000XL excels in scenarios where archival quality scans are essential. It is also well-suited for businesses that require regular scanning of large-format prints and detailed documents.
How to Use
This scanner is user-friendly, featuring straightforward controls and software that is easy to navigate. Regular maintenance, such as keeping the glass clean and calibrating the color profiles, ensures optimal performance and longevity.
Supported OS/Applications
The scanner supports a wide range of operating systems, including Windows and macOS, allowing it to integrate smoothly into various professional workflows.
Benefits & Compatibility
The Epson Expression 13000XL provides unmatched scanning quality, making it an invaluable tool for digitization projects that require fidelity to the original. Its ability to scan large formats and its advanced imaging technologies make it a versatile choice for any professional setting.
Warranty and FAQs
Comes with a comprehensive warranty and access to a robust support network from NEO Digital. An extensive FAQ section on the website provides quick solutions to common operational questions.
Delivery Services
NEO Digital offers reliable and secure delivery services across the UAE, ensuring that your scanner is delivered promptly and ready for immediate deployment.
After Sales Support
Our expert support team is dedicated to providing excellent after-sales service, offering technical support, maintenance advice, and troubleshooting to ensure your scanner performs flawlessly.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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