NEOTECH
Epson WorkForce Enterprise WF-C21000
Epson WorkForce Enterprise WF-C21000
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
Introducing the Epson WorkForce Enterprise WF-C21000, a cutting-edge multifunction printer designed for maximum efficiency in large-scale business environments. With its ability to handle printing, scanning, copying, and faxing at exceptionally high speeds, this printer is perfect for organizations that need reliable, high-volume document processing.
Key Features
- Exceptional Printing Speed: Achieves up to 100 pages per minute, making it one of the fastest printers in its class.
- Advanced PrecisionCore Technology: Delivers precise and detailed prints with minimal downtime and maintenance.
- Sustainable Operations: Significantly lower energy consumption compared to conventional laser printers, supporting your sustainability goals.
Product Quality and Performance
The WF-C21000 is robust and reliable, designed to meet the rigorous demands of continuous operation:
- Superior Print Quality: Up to 600 x 2400 dpi resolution ensures sharp, vibrant prints every time.
- Durable Build: Engineered to sustain high workload demands with ease and efficiency.
Specifications
- Dimensions: 27 x 30 x 38 inches
- Weight: Approximately 190 pounds
- Maximum Print Resolution: 600 x 2400 dpi
- Paper Capacity: Up to 5,350 sheets, facilitating extensive print jobs without frequent reloading.
Purpose of Use
Ideal for:
- Corporate and Government Offices: Perfect for sectors that require rapid and large-volume document processing such as government agencies and corporate headquarters.
- High-Efficiency Needs: Businesses looking to streamline their printing processes and reduce operational costs.
How to Use
Optimize the functionality of the WF-C21000:
- Install according to the comprehensive setup guide included.
- Navigate easily with its user-friendly touchscreen interface.
- Utilize automated features like duplex printing and high-capacity feeding to save time.
- Integrate seamlessly with your existing network for smooth operations and remote management.
Supported OS/Application/Industries
The WF-C21000 is compatible with a variety of operating systems including Windows, macOS, and Linux, ensuring versatility across multiple business sectors, particularly those with intensive printing needs.
Benefits & Compatibility
- Multifunctional Capability: Reduces the need for multiple devices by incorporating print, scan, copy, and fax functions into one machine.
- Enhanced Connectivity: Fully compatible with various business applications and cloud services, allowing for efficient workflow integration.
Warranty and FAQs
Epson provides a one-year warranty with the WF-C21000, with extended service options available. For more information, please refer to the NEO Digital product services page which includes FAQs and support details.
Delivery Services (UAE)
NEO Digital offers prompt and reliable delivery services across the UAE, ensuring your equipment arrives in perfect condition and is ready for immediate deployment.
After Sales Support
At NEO Digital, we pride ourselves on exceptional after-sales support, providing you with the assistance needed to maintain optimal performance of your Epson WorkForce Enterprise WF-C21000.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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