NEOTECH
TM-U220-i
TM-U220-i
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The TM-U220-i Intelligent POS Printer is a robust solution designed for versatility and efficiency in various business environments, including retail, hospitality, and quick service restaurants. Known for its reliability and ease of integration, this printer supports a range of applications from kitchen orders to customer receipts.
Key Features
- Easy Integration: Works independently with built-in intelligence to connect directly with tablets and other mobile devices.
- High Compatibility: Supports web-based applications and cloud services without the need for a traditional PC.
- Impact Printing Technology: Ideal for kitchen environments as it uses impact printing to produce clear, heat-resistant orders.
- Drop-in Paper Loading: Simplifies the process of reloading paper, enhancing operational efficiency.
- Two-Color Printing: Capable of printing in two colors to highlight special offers and high-priority orders.
Product Quality and Performance
The TM-U220-i is crafted for continuous operation and performance:
- Durability: Built to withstand the demanding conditions of kitchen and retail environments.
- Print Quality: Delivers high-quality, readable prints that withstand heat and time.
- Ease of Use: Designed for quick setup and straightforward operation, minimizing training time and maintenance.
Specifications
- Dimensions: 160mm x 248mm x 139mm
- Printing Method: Impact dot matrix
- Print Speed: Up to 6 lines per second
- Connectivity Options: USB, Ethernet, optional Wi-Fi
- Paper Types: Standard bond paper, capable of two-color printing
Purpose of Use
Ideal for:
- Restaurants and Kitchens: Prints heat-resistant orders that survive hot and humid environments.
- Retail Stores: Handles high-volume receipt printing with ease.
- Event Venues: Quickly prints tickets and vouchers for guests.
How to Use
- Setup: Easily connects with existing systems via Ethernet or Wi-Fi, supporting direct web and mobile interactions.
- Operation: Simple user interface allows staff to quickly replace paper rolls and perform basic troubleshooting.
- Maintenance: Minimal maintenance required, with easy-to-clean components and durable construction.
Supported OS/Applications/Industries
- Operating Systems: Fully compatible with popular web and cloud-based applications, enabling flexible setups.
- Applications: Designed for POS systems across various sectors, especially where impact printing is required.
- Industries: Particularly valuable in hospitality, retail, and service-oriented sectors.
Benefits & Compatibility
- Operational Efficiency: Reduces wait times with fast printing and easy paper handling.
- Versatile Application: Meets diverse printing needs within a business, from the kitchen to the front counter.
- Reliable Performance: Ensures uninterrupted service with robust technology designed for harsh environments.
Warranty and FAQs
- Warranty: Comes with a one-year standard warranty, with options for extended coverage.
- FAQs: Comprehensive online support available to help users maximize the printer's capabilities.
Delivery Services (UAE)
- Fast and Reliable Delivery: Ensures that your printer is delivered quickly and securely, ready for immediate use.
After Sales Support
- Comprehensive Support: Our dedicated team is ready to assist with any questions or issues, ensuring your printer continues to perform optimally.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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