NEOTECH
ID Card Printer INK1000
ID Card Printer INK1000
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The INK1000 ID Card Printer is a cutting-edge solution designed to produce high-quality, durable identification cards with ease. This printer is ideal for any organization needing efficient, reliable ID card production, such as businesses, educational institutions, and government agencies.
Key Features
- Advanced Inkjet Technology: Utilizes state-of-the-art inkjet technology to deliver vibrant, high-resolution prints.
- Cost-Effective Printing: Offers a significant reduction in print costs with a high-capacity ink system, eliminating the need for costly ribbons.
- Fast Output: Capable of printing full-color cards within seconds, enhancing workflow efficiency.
- Easy Integration: Compatible with existing ID card creation software and systems.
- Eco-Friendly: Uses less energy and produces less waste compared to traditional ID card printers.
Product Quality and Performance
The INK1000 ID Card Printer is known for its superior print quality and operational reliability:
- Superb Image Quality: Produces sharp, clear images and text with excellent color fidelity.
- Durability: Prints ID cards that are smudge-proof and water-resistant, ensuring long-lasting use.
- User-Friendly Interface: Simple setup and navigation that allow for quick and hassle-free operation.
Specifications
- Dimensions: 500mm x 200mm x 250mm
- Weight: 5 kg
- Printing Method: Inkjet
- Print Speed: Approximately 45 seconds per card
- Resolution: 1200 dpi
- Interface Options: USB, Ethernet
Purpose of Use
Ideal for:
- Corporate Offices: Streamlines the process of creating employee ID cards.
- Schools and Universities: Efficiently produces student and faculty ID cards.
- Healthcare Facilities: Generates patient and staff identification quickly and securely.
How to Use
- Setup: Instructions for initial installation and software configuration.
- Operation: Step-by-step guidance on card design, printing, and maintenance.
- Maintenance: Routine cleaning and ink replacement procedures to maintain optimal functionality.
Supported OS/Applications/Industries
- Operating Systems: Compatible with Windows and macOS.
- Applications: Suitable for any setting that requires secure and professional ID cards.
- Industries: Particularly useful in corporate, educational, and healthcare sectors.
Benefits & Compatibility
- Cost Efficiency: Reduces ongoing costs with inkjet technology that uses less consumables.
- High Flexibility: Accommodates a range of ID card designs and formats.
- Environmental Friendliness: Less waste generation than traditional ID card printing methods.
Warranty and FAQs
- Warranty: Comes with a standard one-year warranty, with extended options available.
- FAQs: Detailed FAQs and troubleshooting guide available on NEO Digital to assist users in maximizing printer performance.
Delivery Services (UAE)
- Efficient Delivery: Reliable delivery across the UAE ensures that your printer is set up and operational without delay.
After Sales Support
- Comprehensive Support: Our dedicated support team is ready to assist with any queries or issues to ensure your printer operates flawlessly.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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